Commerce is looking for a Customer Success Manager in Sydney, Australia to manage a hybrid portfolio of customers. This position requires strategic planning to achieve Net Revenue Retention (NRR) and necessitates robust relationship management skills. The ideal candidate will have 3-5 years experience in customer-facing roles and must balance high-touch account management with digital engagement strategies.
The successful applicant will drive customer outcomes through engagement and retention initiatives while collaborating cross-functionally. A proven track record in customer success is essential, along with an analytical mindset to optimize engagement strategies.
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📌 Hybrid Customer Success Manager - Retention & Growth (City of Sydney)
🏢 Commerce
📍 City of Sydney
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