Position

Senior Business Analyst – Collections (Banking Transformation)

Location

Sydney/Melbourne

Contract

6+ Months and extendable

Must Have Skills

- Solid business process mapping (L3/L4, Holocentric preferred)
- Experience writing user stories and acceptance criteria (Given/When/Then)
- Experience in workshops & discovery facilitation
- Ability to translate business requirements into functional specifications

Key Areas

- Operations
- Product
- Technology

Domain Experience

- Banking / Financial Services (preferably Collections / Hardship / Debt Management)
- Experience in large‑scale migration or transformation programs

Tools Experience

- JIRA and Confluence
- Process Mapping – Visio and Holocentric
- Data Traceability – Excel (Advanced)
- AI productivity improvements – Microsoft Copilot, Prompt‑based Querying

Nice to Have Skills

- Functional and techno‑functional BA with collections knowledge for legacy transformation

Role Description

To support the end‑to‑end analysis, documentation, and validation of business processes and requirements across the Collections Migration Program, ensuring alignment with target state platforms (e.g., PLATO, AssistNow, downstream systems).

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📌 Senior Business Analyst – Collections (Banking Transformation) (Melbourne)
🏢 Ampstek
📍 Melbourne