At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a robust sense of partnership—and that’s exactly what you’ll find here.

Overview

As a Case Manager, you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.

Responsibilities

- Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
- Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
- Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
- Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
- Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
- Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information




- Supporting the review process for ongoing entitlement for medical and like compensation for injured workers

Qualifications

- Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc
- Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
- Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations
- Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes
- Strong PC skills with the ability to pick up and use multiple systems/databases
- Excellent time management and organisational skills, and the ability to manage competing priorities
- A self-starter with a team-player attitude

What We Can Offer You

- Dedicated learning and capability experts and a tailored training program to set you up for success
- Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
- Monthly RDO (Rostered Day Off) after the completion of your probationary period
- Paid Parental Leave to support your family life
- Reproductive leave
- A friendly, collaborative and supportive working environment
- Opportunities for ongoing education and development, as well as career progression
- Corporate health insurances discounts, wellness programs and additional leave options
- Discounts and cash-back offers from hundreds of retailers
- Birthday leave - take a day off during your birthday month as a gift from GB

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position.

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📌 Entry Level Case Manager (Melbourne)
🏢 Gallagher Bassett
📍 Melbourne