An exciting opportunity has become available for an experienced Food & Beverage Duty Manager to join our Conference & Events operations team, leading the delivery of exceptional banquet and event experiences while driving service excellence and team performance. Reporting to the Food & Beverage Events Manager, you will be responsible for the efficient and smooth operation of the conference and banquet operations; while ensuring a high level of guest and team satisfaction.
- You will form part of the Food & Beverage leadership team providing ongoing support, training and development to team members.
- This is a dynamic role working and managing the Conference & Events operations.
- Work closely with the Food & Beverage Events Manager, Director of Food & Beverage and Hotel Manager to support revenue initiatives and maintain cost controls.
- Assist in the recruitment, onboarding and training of new team members with a particular focus on ensuring we maintain brand standards and cultivate an upselling culture.
- Meet and greet all conference clients to ensure expectations are met.
- Prepare, manage and assist in facilitating event operational requirements.
- Prepare and manage team members for a smooth operation, including conducting briefings and ensuring grooming standards are met.
- Ensure rosters have adequate number of team members for future events.
- Attend all banquet event meetings.
- Effectively handle client feedback and provide a prompt positive outcome.
- Regular interactions with Sales & Marketing team.
Qualifications
- 2+ years’ experience within a fast paced Food & Beverage operations.
- Banqueting experience is highly regarded.
- Sound understanding of emerging trends in the industry, with an innovative mindset.
- Strong focus and passion for hotel, food and beverage operations, and guest satisfaction.
- Ability to excel within a busy operation and be able to multitask with a warm friendly approach.
- Ability to work a rotating roster, including mornings, evenings, weekends and public holidays.
- Possession of impeccable attention to detail and time management skills.
- Ability to work independently and lead a team to deliver successful operations.
- Flexible and able to embrace and respond effectively to change.
- Ability to facilitate corporate and social events.
- Must hold a valid RSA.
Advantages and Perks
- Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
- Access to Accor Partner Benefits such as Europcar.
- Discounted onsite car park available.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Excellent opportunity to further grow and develop your career with an industry leader.
- Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
- Mentoring and career development alongside experienced and dedicated professionals.
We are unable to provide sponsorship, so Australian working rights are required.