Join a thriving global industry

Are you looking for an prospect to build your career in an industry centred around health, fitness, lifestyle and fun?

Golf participation continues to grow, customers are highly engaged, and innovation is reshaping the way the game is played.

At MGI Golf, we are proud to be at the forefront of this thriving global industry, designing and supplying market-leading products that golfers genuinely love.

We are now seeking a friendly, organised and proactive Reception & Freight Coordinator to become an important part of our Melbourne head office team.

This is a varied and hands-on position combining reception, customer service, freight coordination and administration. It would suit someone who enjoys helping people, solving problems and keeping day-to-day operations running smoothly.

About MGI Golf

Established in 1993, MGI Golf is a successful Australian-owned business and one of Australia’s leading golf wholesale companies.

We are recognised internationally for our innovative motorised golf products, commitment to quality and exceptional customer service.

Our people are central to our success. We pride ourselves on providing a supportive, collaborative and values-driven workplace where employees are encouraged to contribute, develop their skills and build long-term careers within the business.

About the role

As the Reception & Freight Coordinator, you will deliver professional front-of-house customer service while coordinating inbound and outbound freight activities to support the efficient day-to-day operation of the business.

As the first point of contact for customers, suppliers and visitors, you will play an important role in creating a welcoming and positive experience. You will also ensure freight, administrative and operational processes are completed accurately, efficiently and with strong attention to detail.

Combining established daily responsibilities with opportunities to support broader business operations, this is a diverse and rewarding position within a practical, collaborative and supportive team environment.

No two days will be the same. Throughout the day, you’re likely to be assisting customers with service enquiries, arranging shipments, liaising with freight providers and supporting the team with an important administrative task.

Your key responsibilities will include:





Reception and customer service

- Welcoming visitors, customers, suppliers and contractors.
- Managing and directing incoming telephone enquiries.
- Providing friendly and professional customer service in person, over the phone and through online communication channels.
- Coordinating Service Centre bookings and responding to related customer enquiries.
- Helping customers resolve enquiries and connecting them with the appropriate team.
- Supporting positive customer experiences through timely and clear communication.

Freight and logistics coordination

- Coordinating inbound and outbound freight arrangements.
- Liaising with freight companies and courier providers to organise pickups and deliveries.
- Creating consignment notes and freight documentation, including StarTrack and eParcel consignments.
- Tracking shipments and maintaining accurate freight records.
- Coordinating international dispatch activities.
- Assisting with freight, delivery and shipment enquiries.
- Communicating with customers, suppliers and transport providers regarding delivery requirements and freight movements.

Administration and operational support

- Opening, sorting and distributing incoming mail.
- Reconciling freight provider invoices and Australia Post statements.
- Maintaining freight records, filing systems and business documentation.
- Providing sales administration and general office support.
- Assisting with end-of-month administrative requirements.
- Supporting internal projects and completing ad hoc tasks as required.

Financial administration

- Processing customer payments.
- Reconciling EFTPOS transactions and associated records.
- Following up payment enquiries and assisting with discrepancies.
- Supporting accurate financial administration and record keeping.

Is this role right for you? You may be well suited to this opportunity if you enjoy variety, take pride in providing excellent service and are someone others can rely on to follow things through.





You will be comfortable balancing customer enquiries, freight coordination and administrative responsibilities while maintaining a calm, organised and professional approach.

You do not need to come from the golf industry. What matters most is that you are proactive, adaptable, willing to learn and enjoy contributing to a collaborative team.

What you will bring To be successful in this role, you will ideally have:

- Previous experience in reception, administration, customer service, freight coordination or a similar role.
- Excellent verbal and written communication skills.
- A professional, friendly and customer-focused approach.
- Strong organisational and time management skills.
- Excellent attention to detail and accurate data-entry skills.
- The ability to manage competing priorities and follow tasks through to completion.
- Confidence using Microsoft Office and business systems.
- Sound problem-solving and decision-making skills.
- The ability to work independently while contributing positively to a team.
- A proactive, reliable and adaptable approach to work.

Experience using Sage or working within a wholesale, distribution, logistics or customer service environment would be highly regarded but is not essential. Why join MGI Golf?

- Join an established Australian business with a growing international presence.
- Build broad experience across customer service, freight, administration and operations.
- Work in an innovative global industry with products customers are passionate about.
- Enjoy a varied role where your contribution will be visible and valued.
- Be part of a practical, welcoming and supportive head office team.
- Work collaboratively with teams across sales, service, warehouse, finance and operations.
- Develop your knowledge and build a long-term career within the business.
- Work from our convenient eastern suburbs location with onsite parking.

Our values Our values guide the way we work, make decisions and support one another:

Communication | Responsibility | Honesty | Respect | Leadership | Resilience | Innovation

If you are looking for a varied and rewarding opportunity where you can provide great service, solve problems and help keep a busy business moving, we would love to hear from you.

Apply today and become part of the team at MGI Golf.

📌 Reception and Freight Coordinator (Nunawading)
🏢 MGI GOLF
📍 Nunawading