JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems, and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality, and availability of blood products. Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of A company recognised as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune A workplace recognised for diversity and inclusion, supporting working mothers, female executives, and scientists Overview

Key Responsibilities

Act as the in office Technical Engineering Ambassador for Abbott Transfusion Medicine solutions (Alinity, automation, and software), ensuring optimal system performance

Build and maintain strong, trusted relationships through explicit and proactive communication with key stakeholders

Provide hands‑on technical support, preventative/predicative maintenance, and advanced troubleshooting across instrumentation and automation systems

Lead root cause analysis and issue resolution, ensuring accurate and compliant documentation (GMP/TGA aligned)

Champion site performance, service delivery, and continuous improvement

Collaborate cross‑functionally to ensure coordinated, efficient, and high‑quality service delivery

Maintain high standards in inventory management, stock control,



and service workflows

Ensure full compliance with corporate governance, quality, and regulatory standards

Support business reviews, service KPI tracking, and continuous improvement initiatives

Contribute to territory sales targets and support growth in instrument and consumable adoption

Identify and support new business opportunities within the existing customer environment

Deliver product demonstrations, training, and customer education

About You

You are a technically credible, customer‑focused professional who thrives in a structured, site‑based environment and enjoys working collaboratively to solve complex problems.

You bring: A degree in Biomedical Engineering, Engineering, Science, Biomedical Science, or related field

Experience in diagnostics, transfusion medicine, or laboratory environments preferred

Strong technical troubleshooting skills with attention to detail

The ability to communicate complex technical issues clearly and confidently

Experience working within regulated environments (GMP, quality systems) preferred

A proactive and organised approach, with strong follow‑through

The ability to work collaboratively while managing your own responsibilities

Resilience in managing complex customer needs and competing priorities

Working Environment

Site‑based role in Brisbane, working alongside the Ambassador Lead ~25% travel (including occasional interstate and international travel)





Reporting to the Ambassador Lead, with support from a national team of Ambassadors and senior specialists

Why Join Abbott?

Be part of a team supporting critical blood and transfusion services that directly impact patient outcomes

Work with advanced diagnostic and automation technologies in a highly specialised field

Contribute to a values‑driven organisation focused on quality, safety, and innovation

Play a key role in introducing new technologies and shaping future service delivery

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: TM Transfusion Medicine LOCATION: Australia > East Brisbane : 12 Mowbray Terrace ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create current solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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📌 Ambassador (Brisbane)
🏢 Abbott Laboratories
📍 Brisbane