As an Enterprise Relationship Manager, you will be the primary point of contact for our valued customers, supporting them across their journey with pay.com.au. You will manage inquiries, build and grow high‑value customer relationships, resolve issues, and help customers maximise value from their business payments. This is a hybrid role that combines phone‑based and in‑person engagement. You will proactively schedule meetings and work closely with customers to understand their business goals, identify opportunities, and deliver tailored support that drives long‑term success.
Responsibilities
- Manage a portfolio of 600+ high‑value accounts, ensuring strategic growth and robust client relationships
- Identify opportunities for upselling and cross‑selling
- Develop and execute strategic account plans tailored to the client’s business objectives and growth targets
- Work closely with clients to understand their short‑ and long‑term goals
- Monitor account performance and track KPIs
- Collaborate with internal teams (sales, marketing, product, and customer support)
to deliver high‑quality solutions and services to clients
About You
- Proven experience in account or relationship management
- Excellent customer service experience
- Exceptional communication skills, written and verbal
- Experience with computers and applications software, including CRM database skills
- Interest and intrigue in the emerging online accounting market and fintech
- Results‑driven approach
- Loads of initiative and ability to work autonomously
- Ability to create a quick and strong rapport with partners
A few more things
- Successful candidates joining the team will need to complete a National Police Record Check.
Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.
We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.