Long Meadow Ranch is a family-owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods.

Long Meadow Ranch’s restaurant at Farmstead showcases the seasonal, ingredient-driven American farmhouse cooking of Executive Chef Stephen Barber. Housed in a former nursery barn, our 110-seat restaurant features an authentic farm-to-table menu. The ingredients are foraged from local sources and feature Long Meadow Ranch’s award-winning wines, handcrafted extra virgin olive oils, grass-fed beef, lamb, eggs, and heirloom fruits and vegetables.

Long Meadow Ranch has an exciting opportunity for a Restaurant Manager to manage the delivery of a consistent, customer focused experience. Under the direction of the Director of Destinations Operations, the Restaurant Manager will provide staff training and coaching to reach operational excellence. Actively involved on the restaurant floor, the Restaurant Manager will provide oversight of the staff and will address customer service issues.

This role will also manage the day-to-day operations of the restaurant including ordering product and optimizing profits.

Responsibilities

Actively engage in service for the majority of working hours Directly perform hands-on work on an ongoing basis to manage employee performance, provide feedback and coaching, and otherwise role model appropriate behaviors in the restaurant Lead by example and maintain a strong floor presence supporting staff throughout the day - get your hands dirty

Provide managerial support for all operations on the property including events and wine bar

Maintain procedures and standards for team service

Ensure all tables receive a manager touch to check on their experience and resolve any issues prior to the customer leaving

Ensure positive guest experience in all areas responding promptly to complaints and take action to resolve guest issues

Respond to all negative feedback scorecards when received by providing additional detail to the Director of Destinations Operations and confirmation of checking in with the table





Coach staff on customer feedback received and document performance issues per company standards

Maintain guest satisfaction by monitoring and auditing food, beverage and service offerings.

Build relationships with preferred patrons, recognize special occasions and PX guests

Ensure that all food safety, food quality standards, workplace safety standards, customer service standards and company policies are met in compliance with all Department of Environmental Health food safety regulations

Maintain a facility that is safe, secure and healthy as well as consistently “inspection ready” in all areas including front of house and back of house following systems established by the Director of Destinations Operations, maintain facilities as needed including mechanical systems, equipment, operation of lights, music and decor

Maintain standard operating procedures as established by the General Manager

Under the supervision of the General Manager, manage the recruitment, selection, training, counseling and discipline of front of house staff. Maintain written documentation of discipline on company templates

Lead daily pre-shift meetings and communicate menu features, service points and beverage training developing weekly focus topics for service points

Open and close the restaurant as needed supporting the management team when someone on the team is out on leave or sick

Keep the Management fully informed of all issues, following company procedures, and take prompt corrective action when necessary or suggest alternate courses of action

Attend weekly manager meetings as scheduled by the Director of Destinations Operations.

Maintain a favorable working relationship with all company employees to foster and promote a cooperative, positive and respectful workplace culture

Collaborate with the Management to develop an effective plan for training including food & wine education, one-on-one training,



communication of company standards & policies and Long Meadow Ranch brand training

Conduct regular staff performance reviews and provide growth opportunities

Meet restaurant financial objectives by helping to analyze variances; initiate corrective actions; develop and implement strategies to increase average meal checks

Order restaurant supplies as needed including coffee, tea, guest supplies, menu paper

Approve and code invoices per company standards and policies

Be responsible for all cash handling, banking and accounting procedures including end of day reconciliation and tip cash out systems

Follow up on credit card charge inquiries by promptly providing detail for the finance team

Qualifications and Requirements

At least 5 years of experience in a fast paced restaurant

Proven experience managing and coaching service staff in a rapid paced restaurant setting

Solid organizational and communication skills to manage staff, interact with management and resolve customer service issues

Experience with restaurant software including Toast, Homebase, 7Rooms are a plus

Proficiency with Google suite and MS Office products

Excellent written and verbal communication skills

Able to lift 40+ lbs

Valid driver’s license and maintain a protected driving record A pre-employment background check is required

Compensation and Benefits

This is a full-time, salaried position The Company reasonably expects to pay in the range of $75k to $85k. Of course, this is depending on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, and business or organizational needs. This wage range may be modified in the future

Perks including medical, dental and vision insurance, paid vacation and 401(k)

Apply online

http://www.longmeadowranch.com/careers

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

📌 Restaurant Manager (Melbourne)
🏢 Long Meadow Ranch and Farmstead
📍 Melbourne