About the position The Retail Manager will be responsible for overseeing the daily operations of the retail business, ensuring efficient store performance, excellent customer service, and achievement of sales and profitability targets. The role involves managing staff, coordinating store activities, maintaining inventory and merchandising standards, implementing operational procedures, and ensuring compliance with company policies and relevant requirements. The successful candidate will provide strong leadership to support business growth and deliver a high-quality retail experience for customers.

Some of the key responsibilities are:

- Oversee the day-to-day operations of the café, ensuring efficient service delivery, smooth workflow, and consistent achievement of operational, sales, and customer service objectives.
- Manage and coordinate café activities, including food and beverage service, customer experience, opening and closing procedures, and adherence to operational standards.
- Determine appropriate product mix, menu offerings, stock levels, and service standards based on customer demand, sales performance, and business requirements.
- Monitor daily sales performance, revenue targets, and operational costs, implementing strategies to improve profitability and overall business performance.
- Develop and implement purchasing procedures, manage supplier relationships, negotiate orders, and ensure the availability of quality ingredients and café supplies.
- Maintain accurate stock records, monitor inventory levels, conduct stock checks, minimise wastage, and ensure proper stock rotation and storage practices.
- Manage pricing strategies, promotional activities, and marketing initiatives to increase customer engagement, sales growth, and brand awareness.




- Promote café products and services, engage with customers, respond to feedback, and maintain high standards of customer satisfaction.
- Oversee cash handling procedures, daily financial reconciliations, transaction records, and operational reporting in accordance with company policies.
- Assist with budgeting, financial monitoring, and preparation of reports relating to sales, labour costs, stock control, and operational performance.
- Recruit, train, supervise, and manage café staff, including roster preparation, performance management, and ensuring adequate staffing levels to meet operational requirements.
- Provide leadership, coaching, and guidance to team members to maintain high standards of service, productivity, and workplace professionalism.
- Ensure compliance with food safety regulations, workplace health and safety requirements, employment obligations, and relevant legislative standards.
- Monitor café presentation, cleanliness, maintenance, and overall customer environment to ensure a safe, hygienic, and welcoming venue.
- Coordinate catering services, special functions, and customer orders, ensuring timely preparation and delivery while maintaining quality standards.
- Identify opportunities for operational improvements and implement strategies to enhance efficiency, customer experience, and long-term business growth.





Skills and Experience • Minimum 1 year of experience in retail management, café operations, hospitality management, or a similar customer-focused environment.

- Relevant academic qualification in Business, Management, Hospitality, or a related field is desirable.
- Strong understanding of daily retail and café operations, including customer service, stock control, sales management, and staff coordination.
- Demonstrated ability to lead, train, and supervise team members while maintaining high service standards.
- Strong organisational and time management skills with the ability to manage multiple operational priorities.
- Experience with inventory management, supplier coordination, budgeting, and financial reporting.
- Excellent communication and problem-solving skills with a strong focus on customer satisfaction.
- Ability to work in a fast-paced environment and support continuous improvement initiatives.

Salary: $79,423 per annum plus superannuation

Job type: Full-time, Permanent If this sounds like the right opportunity for you, we would love to hear from you. Please note that only shortlisted candidates will be contacted, and all applications will be treated with the highest level of confidentiality and privacy.

About the company Javabuzz No. 2 Pty Ltd, trading as Hit Cafe Dee Why Grand, is a well-established café located in Dee Why Grand Shopping Centre. Since 2017, we have been providing quality coffee, freshly prepared meals, and exceptional customer service in a welcoming café setting. With a strong local customer base and a focus on quality, hospitality, and consistency, we are committed to delivering memorable café experiences to our customers.

📌 Retail Manager (North Sydney)
🏢 JAVABUZZ NO. 2
📍 North Sydney