Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change. Electrify your future.

About the role

We’re offering an exciting 12‑month internal secondment for a Collections Officer – Complex Collections to join our Credit & Affordability team. This role is open to AGL employees based in Melbourne who are looking to deepen their commercial acumen, build stakeholder capability, and gain exposure to complex, high‑value debt management. Collections Experience plays a critical role in minimising overdue accounts and bad debt outcomes while maintaining a strong customer experience. The Complex Collections team manages high‑value and highly aged debt portfolios, working cross‑functionally to resolve customer indebtedness and improve engagement earlier in the collections lifecycle.

In this role, you will:

- Own and manage a portfolio of complex, high‑value debt accounts
- Apply strong commercial judgement to balance risk, revenue, and customer outcomes
- Conduct detailed account, interaction, and reconciliation analysis to determine appropriate collection strategies




- Proactively manage and resolve complex cash lock‑up disputes
- Engage with internal stakeholders across Credit & Affordability, Customer Markets, Finance, and Operations to drive outcomes
- Deliver robust reporting and trend analysis
- Contribute to overall team performance by supporting colleagues and sharing insights across the portfolio

What you’ll bring

- Strong negotiation, conflict resolution, and stakeholder engagement skills
- Confidence handling complex conversations
- Proven ability to self‑manage, prioritise competing demands, and work proactively
- Sound risk analysis and decision‑making capability
- Robust attention to detail and analytical mindset
- Intermediate Excel skills and confidence working with data and reporting

Applications close: Wednesday 5 August 2026 #LI-PT1

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.



To learn more visit: www.agl.com.au/careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre‑employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group Credit

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, move and work. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over more than 188 years. Today we bring all that know‑how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

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📌 Collections Officer - Consumer (Melbourne)
🏢 Agl Energy
📍 Melbourne