Job Title: Supervisor
Location: Letra House, Sydney CBD
Employment Type: Full-time
Reports to: Restaurant Manager

About Us

Letra House is a 50-seat late-night wine bar tucked away in a cobblestoned Kent Street laneway, below Italian diner Palazzo Salato. Named after the building’s former identity, “Letraset House,” the venue is a spiritual successor to the beloved La Salut in Redfern.

Our wine list is a tight, rotating selection of around 50 bottles, all available by the glass, showcasing wines made with integrity from Australia, Europe and beyond. Executive chef Scott McComas-Williams delivers a fun Spanish-influenced tapas menu featuring an ever-changing lineup of classic, and not so classic, Iberian dishes.

The Role

As a Supervisor at Letra House, you’ll be the right hand to our management team and a mentor to our service staff. You’ll oversee daily operations, uphold quality and service standards, and step in to solve challenges with a calm, guest-first approach. If you thrive in a rapid-paced, people-centered environment, this is your opportunity to grow with us.

Key Responsibilities

Lead and motivate front-of-house staff during shifts, including servers, hosts, and bussers

Ensure exceptional guest experiences by modeling and enforcing service standards

Handle guest inquiries, feedback, and minor conflicts with professionalism and warmth

Assist with opening/closing procedures, cash handling,



and daily reporting

Coordinate table flow, reservations, and event seating to maximize efficiency

Support training and onboarding of new team members

Monitor cleanliness, safety, and compliance with health codes

Communicate staffing needs, maintenance issues, or supply shortages to management

Step into any front-of-house role as needed during busy periods

What We’re Looking For

1–2 years of supervisory or team lead experience in a restaurant, café, or hospitality setting

Genuine passion for service and creating memorable guest moments

Strong communication, problem-solving, and organizational skills

Ability to stay composed and positive under pressure

Basic proficiency with POS systems and reservation software

Flexible availability, including evenings, weekends, and holidays

Knowledge of Spanish food, wine and culture are highly valued

We Offer

Competitive salary + tips

Employee meals and wine discounts group-wide

Opportunities for career advancement into management

Ongoing training in hospitality and leadership

A supportive, team-focused work environment

We look forward to hearing from you!

Screening Questions

- Do you have a Responsible Service of Alcohol (RSA)?
- Do you have working rights in Australia?
- Are you available to work weekends and public holidays?

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