At Uniting Communities, we believe everyone deserves to thrive and feel connected. Are you passionate about making a difference in the lives of older Australians? We're looking for an experienced Client Support Officer to play a significant role in ensuring the successful delivery of high-quality services in our areas of Veterans Home Care and Community Aged Care.

Key Responsibilities

- Efficient and responsive end-to-end rostering of clients in Community Aged Care service registration categories, ensuring consistent and timely service delivery.
- Primary day-to-day contact for clients and contractors of a shared caseload of clients, building strong relationships and addressing needs with professionalism and care.
- Proactively elevate incidents or concerns to ensure client safety and service quality.
- Provide flexible support across general rostering and administrative tasks, contributing to smooth team operations and a high standard of client care.
- Please find the position description attached here - Position Description - CAC Client Support Officer.pdf

What you'll bring

- Demonstrated experience in working effectively with a diverse range of client groups.




- Understanding of and experience working with older people.
- Knowledge of community aged care services support services available.
- Proven ability to effectively negotiate with key stakeholders and provide positive solutions to problems.
- Cert III in Business Administration (or similar) or equivalent experience in the workforce.
- Experience utilising Care Management System such as AlayaCare would be highly regarded.

Why Join Us

- Make a tangible impact supporting older people to live independently and safely at home
- Be part of a supportive and passionate team delivering meaningful services
- Opportunity to contribute to program growth, innovation, and quality improvements.

Uniting Communities is an equal chance employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.

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📌 Client Support Officer (South Australia)
🏢 Uniting Communities
📍 South Australia