Are you customer-service focused and seeking an Administration Officer role?

Are you committed to respectful and positive engagement with clients & stakeholders?

Mackay Community Corrections is seeking an AO2 Administrative Officer to join our team on a permanent full-time basis. You will assist in the delivery of various administrative tasks to support the District Office.

Community Corrections is responsible for supervising adults subject to Community Based Orders and/or Parole. We aim to protect the community & reduce re-offending by supervising clients & supporting them to achieve meaningful change. Northern Region is committed to diversity, professional maturity & creativity in a complex and evolving practice of Human Services.

The Essential Requirements For This Role Are

- Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office Software
- Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures
- Problem solving skills with the ability to apply a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member
- Communication skills as demonstrated through the ability to listen,



understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data
- Ability to use judgement and discretion with confidential information
- Sound interpersonal skills to assist with the completion of tasks that involve input and cooperation from a number of stakeholders
- Interpersonal, oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders that interact with the office
- Ability to acquire knowledge of relevant acts and regulations
- Basic administrative skills, including proficiency in using a range of software applications, including Microsoft Word, Excel and PowerPoint and databases and other office technology.

Qualifications, Skilled Registration, Conditions And Other Requirements

- There are no mandatory requirements,
- The incumbent may be required to travel on official business and the possession of a C class licence is required, and will be mandatory in specific locations where it is identified as essential by the hiring panel.

Applications to remain current for 12 months.

Job Ad Reference: QLD/696431/26

Closing Date: Tuesday, 11th August 2026

Occupational group Administration

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📌 Administrative Officer-Community Corrections (Mackay)
🏢 Queensland Corrective Services
📍 Mackay