Self‑Insurance Workers’ Compensation PIAWE Specialist

DXC Technology’s Insurance Software and BPS (ISB) helps insurers worldwide modernize and run core operations at scale. As a global market leader we deliver solutions across policy administration, claims, billing, analytics, and digital engagement for Life & Annuity, Property & Casualty, and Specialty markets.

What You Will Be Doing

The PIAWE Specialist accurately calculates Pre‑Injury Average Weekly Earnings (PIAWE) to support weekly compensation payments for injured team members. This involves detailed analysis of pre‑injury earnings, ensuring all assessments comply with state legislation, regulations and guidelines. The specialist works closely with Eligibility Case Managers to provide timely, compliant compensation calculations that support productive and fair claims management.

Responsibilities And Duties

Claims Management

- Liaise with payroll to obtain and verify earnings data to ensure accuracy in calculations.
- Conduct detailed analysis of pre‑injury earnings using payroll records.
- Accurately calculate PIAWE in line with relevant state workers’ compensation legislative and regulatory requirements.
- Ensure timely delivery of compensation calculations to support smooth claims processing.
- Maintain accurate documentation of all calculations, methodologies and supporting evidence for audit purposes.
- Identify and escape complex cases that may impact claim decisions.

Customer Service

- Respond promptly and professionally to queries from stakeholders, ensuring high‑quality customer service.
- Deliver a high standard of service that promotes trust and transparency.
- Support the Eligibility Case Manager in managing stakeholder expectations by providing clear timeframes and updates.

Risk and Compliance

- Ensure all calculations are performed in accordance with applicable state legislation, regulatory guidelines and internal procedures.




- Keep up to date with changes in workers’ compensation laws and how they impact PIAWE calculations.
- Identify and report potential risks, discrepancies, or non‑compliance within wage data or documentation.
- Contribute to internal audits and process reviews by providing clear records and justifications for calculations.

Teamwork

- Contribute to a positive, supportive team environment that encourages open communication, shared learning, and collective accountability.
- Collaborate closely with Eligibility Case Managers and other key stakeholders to ensure coordinated claims handling.
- Participate actively in team meetings, training, and continuous improvement initiatives aimed at enhancing efficiency and accuracy.

The Skills You’ll Be Doing

To be successful in this role you should have:

Education

- A qualification or certification in a Business, Finance or related field (desirable).

Required Skills And Experience

- Analytical and detail orientated.
- Effective organization and time management skills, with the ability to manage competing priorities and meet timeframes.
- Strong problem‑solving skills with the ability to interpret payroll data.
- High attention to detail and accuracy in both documentation and calculations.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Excel.
- Experience in workers’ compensation, insurance, payroll or related field.
- Demonstrated knowledge and experience in calculating Pre‑Injury Average Weekly Earnings (PIAWE)



and Weekly Compensation rates in line with relevant legislation and guidelines.
- High attention to detail with proven ability to complete complex numerical calculations accurately and efficiently.

Our Culture And Benefits

- Extensive resources to support your onboarding and continual development including DXC University.
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- More time to do the things you love with flexible leave options, including purchased leave.
- Take time to give back with charitable and emergency services volunteer days.
- Well‑being matters to us and our Employee Assistance Program is there to support you and your family.
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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📌 Workers Compensation PIAWE Specialist - 12-month FTC (Melbourne)
🏢 Dxc Technology
📍 Melbourne