About NPS As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator. From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.
About The Role Due to company growth, we are seeking a proactive customer service person to oversee various contracts in our Metering Division. Located in Northcote, this dynamic role involves managing schedules for field employees in a fast-paced environment.
You Will Be Responsible For
Handling and addressing inquiries across our inbound and outbound customer service channels
Monitoring, controlling, and managing work orders and job requests.
Daily management of schedules.
Data entry and reporting.
Assisting field staff with enquiries.
Liaising with clients and plumbers.
Complete jobs-management and invoicing requirements as required
Assisting with the processing of quotations
Administration and ad hoc duties
Conduct work reviews and audits for quality improvement purposes
Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction About You You will enjoy working in a fast-paced friendly team who pride themselves on delivering great customer services we want to hear from you! As part of our busy team, you will need to have: Experience in a Customer Service environment, answering and handling telephone/email enquiries.
Strong interpersonal skills.
Flexibility and adaptability.
Ability to multi-task and prioritise effectively
Ability to problem solve in a fast-paced workplace.
Strong attention to detail
Excellent time management skills and proven ability to prioritise your workload. What’s On Offer Join a growing business with many career pathways and opportunities. You will join a team of really supportive people who give a sh*t and play as a team! We recognise the great work our people do and hold monthly business updates where we celebrate success with morning teas and lunches. The opportunity to join a great team of like-minded people.
Competitive remuneration package commensurate with experience.
Solutions are passionate about providing equal employment opportunities and embracing diversity. If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply.
📌 Scheduling Administrator (Melbourne)
🏢 New Plumbing Solutions
📍 Melbourne
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