What you’ll do

- Manage bookings and service workflow planning.
- Ensure quality checks are consistent and issues are caught early.
- Keep customers updated with clear, honest communication.
- Coordinate parts, timelines, and handovers with the workshop team.
- Drive continuous improvement in service operations.

What you’ll do

- Manage bookings and service workflow planning.
- Ensure quality checks are consistent and issues are caught early.
- Keep customers updated with clear, honest communication.
- Coordinate parts, timelines, and handovers with the workshop team.
- Drive continuous improvement in service operations.

What we’re looking for

- Strong automotive service operations experience.
- Excellent communication and customer handling.
- Process discipline and ability to coordinate multiple stakeholders.

Nice to have

- Leadership experience in a workshop environment.
- Experience with imports or enthusiast vehicles.

Hiring Process

- Phone screen

Discuss operations experience and approach.

- On-site interview

Walk through planning and customer communication scenarios.

- Offer

Fast decision for a robust fit.

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📌 Service Manager (Workshop & Customer Experience) (Williamstown)
🏢 IKIGAI Motors AU
📍 Williamstown