Introduction

Help Drive the Success of Western Australia's Real Estate Professionals

At Harcourts, our purpose is straightforward: Helping Others Achieve Success.

We're looking for a highly organised and relationship-focused individual to support business owners, offices and teams across the Harcourts Western Australia network.

This is a diverse and hands-on role that combines operations, training, technology support, communications and stakeholder engagement. You'll work closely with office owners and teams to help them get the most from our systems, programs and support services while contributing to the ongoing growth and success of the WA network.

If you're passionate about helping people, building strong relationships and delivering exceptional service, we'd love to hear from you.

About Harcourts

Established in 1888, Harcourts is one of the world's largest and most successful real estate groups, with a network of 870 offices across 10 countries and 6,800 team members internationally.

Our people are at the heart of everything we do. We are committed to supporting our network through industry-leading training, innovative business solutions and a culture that values collaboration, courage and continuous improvement

Description

About The Role

As the Business Operations Support, Western Australia (internally titled as Business Operations Manager, Western Australia), you'll play a key role in supporting the success of our WA network.

Working closely with the National Head of Business Operations, the CEO - WA and WA State Team, you'll provide operational support, coordinate network initiatives, facilitate training and assist offices in adopting systems and processes that drive better business outcomes.

This Perth-based role offers variety, autonomy and the opportunity to build strong relationships across one of Australia's leading real estate networks.

Key responsibilities





- Provide first-line support and guidance for the Harcourts technology suite, including VaultRE, websites and intranet platforms.
- Support the rollout and adoption of new products and business initiatives.
- Deliver office visits, training sessions and ongoing support to improve system engagement and performance.
- Coordinate the onboarding and offboarding of offices within the Harcourts network.
- Build robust relationships with business owners, office leaders, and teams across Western Australia.
- Coordinate network communications, newsletters and business updates.
- Manage recognition and awards initiatives across the network.
- Assist with reporting, operational administration and support activities.
- Collaborate with the Australian Business Operations Team on national projects and initiatives.
- Support events, conferences and network engagement activities.

Skills and Experiences

What You'll Bring

To excel in this role, you will possess the following qualities:

- Experience within the real estate industry, agency operations or franchise network workplace.
- Strong understanding of residential real estate operations and office systems.
- Confidence learning, supporting and promoting technology platforms and business tools.
- Experience delivering training, onboarding or stakeholder support.
- Excellent communication and presentation skills.
- Strong organisational and time management capability.
- Ability to manage multiple priorities in a quick-paced environment.




- Well-developed relationship-building and stakeholder engagement skills.
- A proactive, solutions-focused approach and commitment to delivering exceptional service.

About You

You are:

- A natural relationship builder who enjoys supporting others.
- Organised, reliable and highly accountable.
- Technically confident and quick to learn new systems.
- Proactive and able to work independently.
- Comfortable facilitating training and supporting change.
- Positive, qualified and collaborative.
- Passionate about helping people and businesses succeed.

Why Join Harcourts?

This is more than an operations role - it's an opportunity to make a genuine impact on the success of real estate businesses across Western Australia.

What's in it for you

- Work with a diverse network of real estate professionals and business owners.
- Be part of one of Australia's most recognised real estate brands.
- Enjoy a highly varied role with autonomy and influence.
- Access ongoing learning and development opportunities.
- Flexible working arrangements, including a blend of office and remote work.
- Supportive, team-oriented and people-first culture.
- Up-to-date office environment with complimentary snacks and coffee.
- Opportunity to contribute to the growth and success of the WA network.

Our Culture

At Harcourts, we know that one team will always be better than any one individual and together, we're stronger.

We're a people first business who believes that we can only do our best work when we are being courageous, doing the right thing and are having some fun and laughter along the way.

We're shaped by history that spans more than a century, but we've never been more excited for our future and the potential for you to write your own page in our history book.

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📌 Business Operations Support, Western Australia
🏢 Harcourts Real Estate
📍 Western Australia