Overview Senior Digital Support Engineer needed to provide frontline and Level 2 technical support across the digital workplace. The role blends Service Desk responsibilities with End User Computing (EUC) expertise, supporting users across hardware, software, mobile devices, Microsoft 365 products, and digital workplace tools. The position is permanent and open to Australian Citizens only.
Responsibilities - Provide high-quality first-level support via phone, email, ticketing systems, and in-person requests.
- Troubleshoot issues across hardware, software, account access, connectivity, and digital workplace tools.
- Serve as a Level 2 escalation point for more complex technical issues.
- Administer, configure, and support end-user devices including Windows, macOS, Apple, and Android.
- Support enterprise applications such as Microsoft 365, Teams, and SharePoint.
- Assist with employee onboarding/offboarding, including device provisioning.
- Contribute to process improvement, automation ideas, and knowledge base documentation.
- Deliver exceptional customer service to ensure a positive user experience.
Qualifications - Must be an Australian Citizen.
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 3+ years of experience in IT support or service desk environments.
- Strong troubleshooting skills across Windows, macOS, and mobile platforms.
- Experience with Microsoft 365 administration.
- Excellent communication, analytical, and problem-solving abilities.
- Familiarity with ITSM tools such as ServiceNow or Jira.
- Ability to work onsite 5 days per week and participate in rostered phone coverage.
Preferred Qualifications - Certifications such as CompTIA A+, Microsoft 365 Certified: Contemporary Desktop Administrator, or ITIL Foundation.
- Experience with mobile device management (MDM) tools.
- Basic understanding of networking (TCP/IP, DNS, DHCP).
About Us Service Stream is an equal opportunity ASX-listed organisation that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We support communities nationwide.
Benefits - Growth – Career development and internal mobility opportunities across our diverse business.
- Discounts – Access to retail and service discounts.
- Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave options.
- Culture – A diverse, inclusive workplace that values excellence.
How to Apply Please submit your interest using the Apply button to create a profile on our system. We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email
[email protected].
📌 Senior Digital Support Engineer (Melbourne)
🏢 Service Stream
📍 Melbourne