Senior Manager – Technology Services & Solutions Delivery

Sydney | Full time | Senior Leadership

About The Company and Role:

We're partnering with a leading Australian technology solutions provider looking to appoint an experienced Senior Manager – Technology Services & Solutions Delivery .

This is a unique leadership opportunity for someone who combines technical credibility, operational excellence, and commercial awareness . You'll lead multiple technology functions while partnering closely with Sales, Engineering and Executive Leadership to deliver exceptional customer outcomes.

This isn't a purely strategic management role you'll remain hands-on, working across pre-sales, service delivery, internal technology, engineering teams and strategic transformation initiatives.

What You'll Be Responsible For

- Lead the Technology Services function across multiple business divisions.
- Partner with Sales to design, scope and present complex technology solutions.
- Oversee Service Desk operations, ensuring exceptional customer experience and SLA performance.
- Manage Field Engineering teams and drive operational excellence.
- Lead Internal IT infrastructure, cloud platforms and business systems.
- Deliver strategic initiatives including Microsoft Dynamics, ISO programmes and business transformation projects.
- Drive continual improvement across service delivery, automation, security and operational maturity.
- Act as the senior escalation point for technical, operational and customer issues.
- Build, mentor and develop high-performing technical teams.

Key Experience We're Looking For

- 10+ years' experience within Managed Services, Technology Services or Enterprise IT.




- Proven leadership of Service Desk, Infrastructure or Technical Operations teams.
- Strong pre-sales and solution design experience.
- Experience designing enterprise infrastructure, cloud and managed service solutions.
- Excellent stakeholder management with both technical and executive audiences.
- Hands-on experience with Microsoft 365, Azure, Entra ID and modern cloud technologies.
- Strong understanding of IT Service Management (ITIL), SLAs and operational governance.
- Experience leading technical transformation or business integration projects.
- Commercial awareness with experience around managed services, licensing, vendors and customer delivery.

Desirable

- Microsoft, Azure, AWS or ITIL certifications.
- Experience with Microsoft Dynamics or ERP/CRM programmes.
- Exposure to ISO 27001 / ISO 9001.
- Experience within Managed Services, Systems Integrators or Technology Consultancies.
- Knowledge of cybersecurity, identity management and Zero Trust principles.

Why Apply?

- Senior leadership position with significant influence across the business.
- Broad role combining technical leadership, consulting and strategy.
- Opportunity to work alongside executive leadership and shape future technology direction.
- Exposure to enterprise infrastructure, cloud, cybersecurity and digital transformation.
- Strong career progression within a growing Australian technology business.

Apply now If you're an experienced technology leader who enjoys combining people leadership, customer engagement, solution design and operational excellence , we'd love to hear from you.Please apply or reach out to [email protected] for a confidential chat.

📌 Senior Manager - Technology Services & Solutions Delivery (Sydney)
🏢 Hamilton Barnes
📍 Sydney