We are looking for an organised and proactive Despatch Clerk to join our warehouse team. Reporting to the Warehouse Distribution Manager, you will play a key role in ensuring the smooth operation of the despatch office, coordinating distribution activities, and delivering exceptional customer service. This is a great opportunity for someone who thrives in a fastpaced environment and enjoys being at the centre of warehouse communication and workflow.
Key Responsibilities
Distribution Coordination
- Manage daily distribution and delivery schedules
- Handle incoming calls and customer enquiries
- Maintain accurate warehouse documentation and administrative tasks
- File and distribute paperwork
- Liaise with carriers and coordinate courier services
- Provide consistent, highlevel customer service
Inventory & Consumables Management
- Verify transport/freight invoices and delivery dockets
- Complete freight documentation and assist drivers
- Follow cancellation procedures and liaise with the National Customer Service Centre
- Monitor and maintain stationery and consumables
- Coordinate proofofdelivery processes
AfterService Care
- Coordinate and deliver OE fitment stock (tyres/rims)
- Assist with monthly stocktakes
- Maintain accurate despatch records
Reverse Logistics
- Coordinate customer returns per Goods Return Policy
- Process new tyre returns for customer credit
- Manage warranty tyre returns for Technical Field Services inspection
About You
- Strong organisational and administrative skills
- Excellent communication and customer service abilities
- Confident liaising with carriers, drivers, and internal teams
- High attention to detail and accuracy
- Ability to work independently and within a team
- Experience in warehousing or logistics (preferred but not essential)
Perks
- Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.
- Discounts on Bridgestone tyres and servicing for you, your family and friends!
- Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.
- Annual paid volunteer leave to give back to a cause that matters to you – now that’s rewarding.