At CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing rapid and looking for our next superhero to join us on this exciting journey.

About the role

As our new Member Correspondence Platform Lead, you’ll be part of the Operational Transformation unit within our Operations team, reporting to the Operations Improvement Manager. Your mission is to lead the management, governance, design and optimisation of CareSuper’s member correspondence platform, ensuring our member and regulatory communications are accurate, compliant, scalable and delivered efficiently.

You will:

- Own the member correspondence platform and framework end-to-end, ensuring it is fit-for-purpose, scalable and governed through clear lifecycle management, business rules and change control practices.
- Establish and maintain governance and risk controls across templates, operational procedures, escalation pathways, continuity planning and regulatory compliance.
- Lead quality assurance and release management, ensuring communications are tested and approved across data, content, branding and channel outputs before deployment.
- Partner with Technology, vendors and business stakeholders to deliver platform changes, improve performance and support reliable correspondence delivery.

What we’re looking for

We’re on the lookout for someone who combines strong technical platform capability with excellent governance, stakeholder management and continuous improvement skills. You’ll thrive in this role if you have:

- Hands-on experience configuring and managing correspondence platforms, such as SmartCOMM or OpenText Exstream, including template build,



data bindings, channel outputs and production deployment.
- Strong capability developing dynamic templates using business rules, conditional logic, data mapping and metadata for personalised, high-volume member communications.
- Proven experience managing template lifecycle, version control, approval workflows, regression testing and pre-release validation across content, data and channel outputs.
- Ability to manage platform governance, vendor relationships, defects, enhancements and releases while maintaining strong controls and regulatory alignment.
- Experience supporting live environments, including incident triage, log and data analysis, root cause identification and remediation.

Why CareSuper?

We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team. Here’s what you can look forward to:

- Hybrid and flexible work environment
- 3% Superannuation Guarantee (SG) above SG minimum
- Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
- 5 weeks of annual leave
- 18 weeks of parental leave for all eligible employees
- Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
- Professional Development
- Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

We’re committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.

#J-18808-Ljbffr

📌 Member Correspondence Platform Lead (Build, Implement & Operationalise) (Melbourne)
🏢 CareSuper
📍 Melbourne