Overview

As our highly valued Senior Product Manager, Retail Payments based in Brisbane, you'll play a key role in shaping and evolving Great Southern Bank's retail payments portfolio, supporting our purpose of helping every Australian own their own home.

Working within our Product team, you'll lead the strategy, performance and ongoing development of our payments products, partnering across the business to deliver innovative, customer‑focused solutions. From enhancing everyday payment experiences to optimising commercial performance and navigating an evolving regulatory landscape, you'll help ensure our products continue to deliver value for both our customers and the Bank.

Responsibilities

- Driving the strategy, roadmap and ongoing optimisation of Great Southern Bank's retail payments portfolio.
- Using data, customer insights and market trends to improve product performance, customer experience and commercial outcomes.
- Partnering with Technology, Digital, Marketing, Customer Experience and Operations teams to deliver new product capabilities and enhancements.
- Managing product performance, financial outcomes and vendor relationships while balancing customer value with sustainable commercial performance.
- Ensuring products remain compliant with regulatory requirements, scheme obligations and enterprise risk frameworks.
- Leading product initiatives from concept through delivery, influencing stakeholders and aligning priorities across multiple business areas.

How you'll succeed

- Turning customer insights and market trends into products that deliver real value.
- Using commercial thinking and data to make informed product decisions.




- Building strong relationships and influencing stakeholders across a complex organisation.
- Balancing customer outcomes, commercial performance and regulatory requirements.
- Working in a collaborative, rapid‑paced environment where priorities evolve and no two days are the same.
- Taking ownership of initiatives and seeing them through from strategy to delivery.

What you bring

- Experience managing retail payments products within banking or financial services.
- Strong knowledge of payments, including NPP, BECS and broader retail payments ecosystems.
- Demonstrated experience managing product portfolios, roadmaps and financial performance.
- Strong commercial, analytical and problem‑solving capability.
- Excellent stakeholder management and communication skills.
- A sound understanding of regulatory, compliance and risk requirements relating to payments.

Benefits

Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success perks everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

- Investing in your development and wellbeing, offering study leave, a day for you and professional wellbeing coaching.
- Access to our wellbeing centre and the flexibility to work from home two days a week.
- Discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more.

We offer extensions and other support to help you achieve your financial goals and positively impact your family and community.

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📌 Senior Product Manager - Retail Payments (Queensland)
🏢 Great Southern Bank
📍 Queensland