Nice To Have Skills

Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

Must Have Skills

- Dynamics CRM
- copilot
- Business Process Flows

Nice To Have Skills

Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

Experience with Copilot Studio and AI Builder.

Experience in enterprise-scale CRM implementations.

Detailed Job Description

Key Responsibilities

- Design, develop, and customize Microsoft Dynamics 365 CRM solutions.
- Develop and maintain plugins, custom workflows, custom actions, and business process flows.
- Create and customize forms, entities, views, dashboards, and security roles.
- Develop client-side scripting using JavaScript and TypeScript.
- Build integrations with external systems using REST APIs, Web APIs, Azure Services, and .NET technologies.
- Develop Power Automate flows and Power Apps solutions.
- Work with Azure Functions, Logic Apps, Service Bus, and API Management for integrations.
- Participate in requirements gathering, solution design, development, testing, and deployment.
- Troubleshoot and resolve application issues and performance bottlenecks.
- Collaborate with business analysts, solution architects, and stakeholders.
- Follow best practices for CRM development, security, and deployment.

Required Technical Skills

- Microsoft Dynamics 365
- Dynamics 365 CRM / Customer Engagement (CE)
- Customizations and Configurations
- Plugins, Custom Workflow Activities
- Business Rules and Business Process Flows




- Ribbon Workbench / Command Bar Customization
- CRM Security Model

Development Skills

- C#, .NET Framework/.NET Core
- JavaScript, TypeScript
- HTML5, CSS3
- Dynamics 365 SDK
- Web API and OData

Power Platform

- Power Apps
- Power Automate
- Dataverse
- Power Platform Administration

Integration Technologies

- REST/SOAP APIs
- Azure Functions
- Logic Apps
- Service Bus
- Azure API Management
- SSIS (optional)

Database

- SQL Server
- FetchXML
- Query Expressions

DevOps

- Azure DevOps
- Git Source Control
- CI/CD Pipelines
- Solution Deployment Management

Preferred Qualifications

- Bachelor's Degree in Computer Science, Engineering, or related field.
- Microsoft Dynamics 365 certifications are preferred.
- Experience with Agile/Scrum methodologies.
- Knowledge of Azure cloud services.

Preferred Certifications

- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant
- Microsoft Certified: Power Platform Developer Associate (PL-400)
- Microsoft Certified: Power Platform Solution Architect Expert

Key Competencies

- Solid problem-solving skills
- Excellent communication skills
- Stakeholder management
- Team collaboration
- Analytical and troubleshooting abilities

Nice to Have

- Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.
- Experience with Copilot Studio and AI Builder.
- Experience in enterprise-scale CRM implementations.

Minimum Years Of Experience

8-10+ years

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📌 Technical Lead - Dynamic 365 CRM (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne