The opportunity

The Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of endoscopy equipment, medical laser systems, and ultraviolet light sterilisation units. This role provides on-site and remote technical support to ensure optimal performance, safety, and compliance with regulatory standards. The Service Engineer also supports product upgrades, preventative maintenance, customer training, and documentation, working closely with clinical staff and internal teams to deliver high-quality service and minimise equipment downtime.

About the ideal candidate

- Strong leadership and communication skills, with the ability to motivate and guide others
- Customer‑centric, with a genuine commitment to service excellence
- Calm and effective under pressure, able to manage competing priorities
- Accountable, reliable, and comfortable taking ownership of results
- Cooperative, working well across teams and stakeholders

Values

- Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
- Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
- Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
- Practising Good Business - We strive to embody integrity, responsibility, and sustainability.



It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
- Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

Personal Qualities

- Self‑driven and adaptable, with a willingness to learn and grow
- Professional, respectful, and values‑driven
- Resilient, with a constructive approach to feedback and change

Experience required

- Proven experience in a similar role within a service, operations, or customer‑focused environment
- Experience dealing directly with customers and resolving issues to a high standard
- Track record of meeting performance targets, KPIs, or service level agreements
- Ability to analyse issues, identify root causes, and implement practical solutions

Desirable (but not essential)

- Industry‑specific qualifications or certifications (e.g., electronics, electrical or trade discipline)
- Experience in Endoscopy environments, hospitals, or service‑related industries

Additional Information





Device Technologies will undertake pre‑employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre‑employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre‑employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.

Agency Disclaimer

Device Technologies does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to Device Technologies will be deemed unsolicited, and no fees or charges will be payable. Device Technologies reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.

EEO Statement

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

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📌 Field service Engineer (Queensland)
🏢 Device Technologies Australia
📍 Queensland