- Ongoing
- Salary: $123 193 to $149 893 plus 15.4% superannuation
- Canberra, ACT

Employment Opportunity The Attorney-General's Department is seeking an experienced ServiceNow Developer to lead the design, configuration, development and maintenance of ServiceNow business applications and platform components. The successful candidate will work closely with technology and business stakeholders and external vendors to analyse, build and deliver ServiceNow solutions aligned with best practices and organisational objectives.

Key Responsibilities

- Lead the design, development and configuration of ServiceNow modules and components including scalable workflows, business rules, client scripts, ACLs and UI.
- Integrate ServiceNow with other systems using APIs and web services, including integrations not available via Integration Hub.
- Support testing, release management, and production stability activities.
- Collaborate on solution design aligned with enterprise standards and architectural principles to deliver stable, secure and scalable applications.
- Participate in workshops to identify platform improvements and optimisation opportunities.
- Contribute to iterative delivery practices and conduct code reviews to promote modern, secure development standards.
- Mentor a team of technical specialists to uplift ServiceNow maturity across the IT Division.

How you can help us make a difference We're seeking a candidate that will bring fresh perspectives, diverse experience, and an innovative mindset.

The Department is in the early stages of building up its in-house ServiceNow application development capabilities.



This role presents an chance to guide technical best practices and development standards for the ServiceNow platform in the Department from the ground up.

The ideal candidate should demonstrate the following experience and skills:

- Proven experience developing and configuring enterprise-scale applications in ServiceNow.
- ServiceNow Certified Application Developer (essential) and Implementation Specialist (desirable).
- Experience in PSDS, HRSD and CSM.
- Strong knowledge of workflow automation and advanced scripting (including JavaScript and Glide API).
- Experience with Flow Designer, Integration Hub and API integrations (REST/SOAP).
- The ability to build collective capability through knowledge sharing, continuous learning and staying informed on current ServiceNow capabilities and best practices.
- Experience working in Government or large enterprise environments.

Merit Pools: A merit list or pool may be created as part of this selection process and be used to fill similar vacancies in Australia.

Flexible work arrangements will be considered and supported where possible. These may include:

- Job Share
- Hybrid Work
- Remote Work
- Compressed Hours
- Bandwidth Modification

AGD is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to apply and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. For more information about this opportunity, including contact details for adjustment requests, please refer to the Candidate Information Kit.

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📌 Senior ServiceNow Application Developer, Capability Sustainment - Executive Level 1 (Canberra)
🏢 Australian Government
📍 Canberra