We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a positive life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do – Team Lead (Hireup PLUS)

Hybrid: Wynyard (Sydney) / Richmond (Melbourne)

Hireup PLUS is one of Hireup’s critical success services, providing local, face‑to‑face wrap‑around service for clients who need end‑to‑end support to maintain and monitor their living or support arrangements.

As our Team Lead, you will play a pivotal role in leading a dedicated team of Support Team Leads across Australia. Reporting to the National Lead, you will provide operational guidance, leadership,



coaching, act as the escalation point and support your team’s needs to deliver exceptional, person‑centred care.

- People Leadership: Provide collaborative leadership and mentorship to your Support Team Leads, helping them grow professionally and deliver outstanding service to our clients.
- Guided Decision‑Making: Act as a trusted point of escalation. You will use strong judgment and sector knowledge to navigate complex client scenarios and manage risk safely and effectively.
- Operational Excellence: Support your team in meeting their KPIs, using data to track progress, celebrate achievements, and continuously improve our service delivery.
- Maintain Best Practice: Ensure compliance with NDIS guidelines, including monitoring restrictive practices, fade‑out strategies, and high‑intensity specialised support policies.
- Foster a Positive Culture: Help maintain a balance between our social purpose and commercial priorities, ensuring sustainable, high‑quality care for our community.

Your Background

- People Manager: You have a proven track record of leading and motivating teams, with a focus on creating a supportive and high‑performing environment.
- Sector Experience: You bring a solid background within the disability, health, or aged care sectors, ideally with exposure to specialised or clinical support requirements.




- Sound Judgment: You are comfortable making independent decisions in a fast‑paced environment. You understand how to balance positive risk‑taking with safety and compliance.
- Person‑Centred Focus: You are passionate about client choice and control, bringing a proactive and empathetic approach to your work.
- Systems Oriented: You are comfortable navigating and optimizing technology and processes to help your team work efficiently.
- Strong Communicator: You have excellent written and verbal communication skills, with the ability to adapt your style to connect authentically with diverse stakeholders.

Why Should You Join?

You’ll have the prospect to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose‑driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
- Allowances to support you in your work set up and professional development
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be.

People with lived experience of disability are strongly encouraged to apply.

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📌 Team Lead (Hireup PLUS) (Melbourne)
🏢 Hireup
📍 Melbourne