At ARH Homebush, our Client Services Team is at the heart of everything we do.
Since opening in 1999 as New South Wales' first multi-specialist and 24-hour emergency veterinary hospital, we've supported thousands of pets, their families, and referring veterinarians through some of their most challenging moments.
As a Customer Service Representative, you will be one of the first people our clients meet and a critical part of their journey with us. Your compassion, professionalism, and communication skills will help create a positive experience for every client and patient who walks through our doors.
About The Role
- Welcome clients and patients with warmth, empathy, and professionalism
- Manage incoming calls, emails,
and enquiries
- Coordinate appointments, referrals, and admissions
- Support emergency presentations and patient arrivals
- Assist with estimates, billing, and payment processing
- Communicate effectively with veterinarians, nurses, and support teams
- Maintain accurate client records and documentation
- Help deliver an exceptional experience throughout every stage of the client journey
About You
You are an experienced customer service professional who enjoys helping people and thrives in a rapid-paced environment.
You will bring
- Previous experience in customer service, reception, or client-facing roles
- Strong communication and interpersonal skillsine
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📌 Customer Service Representative - ARH Homebush (Strathfield)
🏢 The Animal Referral Hospital
📍 Strathfield
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