Assistant, Ticketing Services

- Job no:
- Work type: Variable time fixed-term
- Location: Melbourne - CBD
- Categories: Customer Experience

Position Details

- Variable-Time positions (25 hours per week), Fixed Term until August
- Casual ongoing positions
- Start date: week commencing August
- Located in the heart of the CBD with easy access to public transportation

About the Team

The Ticketing Services team sits within the Destination and Audiences pillar and is responsible for proactively delivering personalised ticketing and customer services of value to our patrons that create the ultimate experience before, during and after each visit.

Variable-time employment is unique to Arts Centre Melbourne and strikes the balance between security and flexibility. You have a guaranteed number of weekly hours with the chance to flex up to 38 hours if your availability matches available shifts.

Guaranteed weekly hours are worked out as an average of your weekly hours over a 12-month period. Depending on your availability and operational needs your hours in each week may flex up or down but will result in a minimum of your contracted hours over a 12 month period. This flexibility means you can enjoy commitments and pursuits outside of work. Variable-time is similar to working flexible part-time, you are rostered on a weekly basis and paid based on hours, or part there of, worked.

About the Role

You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.

Hours of work may vary, are based around Box Office and Contact Centre hours, and with a large proportion at night and on weekends, particularly Friday and Saturday.

Your Skills and Experience

We are looking for our next customer service superstar!

- Experience in the delivery of customer service that has resulted in successful and enjoyable customer experiences




- Experience working efficiently with a high level of detail in a high volume customer service environment with multiple forms of contact (Face-to-face, phones, email) is an advantage
- Experience working with an assortment of point of sale and payment systems handling and balancing a variety of payment methods
- General office work with a strong emphasis on computer usage
- Experience with Tessitura or other ticketing platforms or broader arts, tourism, cinema, and entertainment industry is not essential but may be an advantage
- May be required to work in an underground office environment

We are looking for our next customer service superstar! Someone with strong communication skills, willing to go above and beyond for our guests, can master our wide range of computer systems, and embodies our values of Leadership, Creativity, Equity and inclusion, and accountability.

Availability

- At least 4 full days (approx. 08:00-20:30) of availability
- Regularly provide availability Friday night and All Saturday (3 or more times each, per month)
- A range of availability across days, nights, weekends.
- You will be asked to provide a detailed breakdown of your availability within the application form. Please provide an accurate overview of your ongoing availability and ability to meet minimum requirements.

The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people.

The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl,



we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy:

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Prospect Employer.

Advertised: 23 Jul 2026 AUS Eastern Standard Time

Applications close: 03 Aug 2026 AUS Eastern Standard Time

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📌 Assistant, Ticketing Services (Melbourne)
🏢 Arts Centre Melbourne
📍 Melbourne