Service Advisor – City Kia

Join the Team at City Kia

City Kia growing and expanding into a new state of the art facility and is seeking an enthusiastic and customer-focused Service Advisor to join our award-winning service team.

At City Kia, we pride ourselves on delivering exceptional customer experiences and maintaining a supportive, team-oriented workplace. This is an exciting opportunity to build a rewarding career with one of Australia's leading automotive brands.

About the Role

As a Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring a seamless and professional experience from vehicle drop-off through to collection.

Key Responsibilities

- Welcome customers into the service department and provide outstanding customer service
- Act as the primary contact for customers throughout the servicing process
- Schedule service bookings and manage customer appointments
- Prepare repair orders, service documentation, and invoices
- Communicate repair progress, recommendations, and completion timeframes to customers
- Coordinate with technicians and workshop staff to ensure efficient workflow
- Maintain accurate customer and vehicle records
- Learn and follow Kia service processes and manufacturer standards

About You The successful candidate will preferably have:





- Previous Service Advisor experience (preferred but not essential for the right candidate)
- Strong customer service and communication skills
- Confidence interacting with customers in a professional manner
- Sound computer and administration skills with the ability to work across multiple systems
- Excellent organisational and time-management abilities
- A positive attitude and willingness to learn
- Ability to thrive in a rapid-paced team environment
- A current and valid driver's licence
- Previous Kia experience will be highly regarded

What's in It for You?

- Comprehensive on-the-job training
- Factory and manufacturer training opportunities
- Brand new service office and showroom facilities and working environment
- Supportive and respectful team culture
- Competitive remuneration package
- Individual and team incentive programs
- Career progression and professional development opportunities
- Opportunity to work with one of Australia's fastest-growing automotive brands

Apply Now If you're passionate about customer service and want to build a successful career in the automotive industry, we'd love to hear from you.

Please submit your resume and cover letter through SEEK.

Only shortlisted applicants will be contacted.

Applications send to

Sam Gunn

Service Manager [email protected]

📌 Service Advisor / Receptionist, City Kia (Richmond)
🏢 City Automobiles
📍 Richmond