About the role:

We are looking for a Service Representative, where you will be part of our Institutional Division. This is a contract role where you will be responsible for the installation as well as the upgrading of our equipment for our Aged Care & Hospitality customers within Melbourne and surrounding area. You will be providing value through key project installations of our Laundry, Ware Washing and Housekeeping equipment on site as well as providing escalated troubleshooting and maintenance support.

This is a pivotal role where the successful applicant will proactively identify and respond to known equipment failures, determine cost estimates and support our internal team through the implementation of service improvements to our customer operations. This role provides an excellent challenging opportunity for a motivated and results focused person with excellent communication skills.

This contract role may involve frequent travel and overnight trips to customer sites across Victoria. A company vehicle will be provided.

You will be responsible for:

- Installation of our Institutional equipment in partnership with our internal and external installation teams, identifying project priorities and managing service requests to ensure commitments are delivered on time

- Complete pre-Installation surveys and determine project costs and Bill of Material lists for project planning

- Service and support a small customer base, role is not aligned to a specific territory/route

- Ensuring the accuracy of project cost estimates vs actual project costings

- Provide training to internal Territory Managers & Customers on newly installed systems.

- Provide escalated technical support, across the servicing and maintenance of our equipment and software





- Work closely with our internal teams to create and deliver customer presentations on new systems and equipment, as well as organising customer trials

To be successful in this role, you will ideally have:

- Previous technical experience would be an advantage
- A hands-on approach to service delivery

- Possess a high level of communication and interpersonal skills to build and maintain qualified relationships with our internal and external stakeholders

About Ecolab:

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in food service, food processing, hospitality, healthcare, industrial and manufacturing markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

Life at Ecolab:

Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.

We believe the best teams are diverse and inclusive; there is a world of opportunity that can be found within our growing company and delivering results and demonstrating teamwork drives advancement.

How to apply:

Click APPLY to submit your application.

The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider and will be payrolled through a third-party provider.

In line with Health department regulations for the clients serviced in this role, you must be fully Covid-19 vaccinated to be considered for this role.

Get social with us:

If you would like to find out more about us, please find out more at https://en-au.ecolab.com/

📌 Service Representative (Dandenong)
🏢 Ecolab
📍 Dandenong