Operations Manager Response Electricians (Perth)

Lead operations for Perth's Most Awarded Electrician

Response Electricians is not your average trade business. We are Australia's Electrician of the Year (2017 and 2024), WA Service Business of the Year four years running, and backed by more than 2,000 5-star Google reviews. We deliver electrical and air conditioning services across Perth, and we are looking for an Operations Manager to run the engine room.

About the role

Reporting directly to the General Manager, you will own the end-to-end delivery of our electrical and air conditioning work. You lead the Service Coordinators, Leading Hands, Technicians and Apprentices, and act as the central link between the office and the field. You will shape how work flows through the business, ensure day-to-day excellence, and build the systems and rhythms that let a high-performing team deliver with confidence.

This is a senior leadership position with real accountability: every job completed on time, to standard, and profitably, with no surprises for the customer or the business.

Above all, you will lead through our five core values, the principles that have shaped Response from day one:

Growth - We believe that better people build better businesses.

Adaptability - We move quickly and stay curious.

Health - We take care of ourselves and each other.

Collaboration - We work hard, but we do it together.

Energy - We bring enthusiasm, positivity, and drive.

What you'll be doing

Owning day-to-day operations across our electrical and air conditioning divisions from start to finish

Leading, supporting and holding accountable a team of coordinators, leading hands, technicians and apprentices

Overseeing daily and weekly scheduling so technician capacity is fully and efficiently utilised across Perth

Taking ownership of operational revenue, margin and job profitability against monthly targets, reviewing utilisation and margin weekly





Ensuring all work complies with AS/NZS 3000, Western Power standards, WHS obligations and our quality systems

Owning the resolution of escalated customer concerns quickly and professionally

Continually improving our processes and getting the most out of our systems (Simpro, HubSpot, Asana)

Strengthening culture by embedding the Response values into every decision, from recruitment to recognition

What you'll need

Proven experience managing operations in a trades, field-service or contracting business

Demonstrated success leading and developing field and office teams

Strong commercial and financial acumen, confident managing revenue, margin and productivity

Sound understanding of scheduling, job management and resource planning

Working knowledge of WHS obligations and a genuine commitment to safety

Comfort with systems, data and reporting (Simpro or similar), you see insights, not just numbers

Hands-on leadership that balances accountability with empathy

A current WA driver's licence

Candidates must have Australian work rights to be eligible for this position.

Highly desired

A background or trade qualification in electrical, air conditioning or a related field

Knowledge of Western Power compliance and AS/NZS 3000 requirements

Experience in a residential and light commercial service business

Formal leadership, operations or business management qualifications

Electrical Contractors Nominee Licence

Award-winning culture: recognised nationally for excellence, teamwork and customer service

Autonomy and influence: run the engine room of a trusted, high-performance team with leadership backing and full ownership of results

Smart systems, strong foundations: proven tech and processes that make scale possible

Growth with purpose: help redefine what excellent looks like in the electrical industry, lifting standards, safety and pride in the trade

- Benefits: A fully maintained work vehicle, lap top, phone allowance, local gym membership

What can I earn as an Operations Manager

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📌 Operations Manager Response Electricians (Perth) (Western Australia)
🏢 @
📍 Western Australia