Solar Operations Administrator / Manager

HAS Energy

Location: Springvale

Employment Type: Full-time

Salary: Depending on experience

About HAS Energy-LOCAL DIRECT INSTALLER

HAS Energy, LOCAL DIRECT INSTALLER, is a growing renewable energy company specialising in residential and commercial solar, battery storage, air conditioning and energy-efficiency upgrade projects.

We manage projects from initial sale through to design, installation, compliance, customer handover and after-sales support.

We are looking for an experienced and highly organised Solar Operations Administrator / Manager to take ownership of daily operations and ensure every project progresses smoothly from sale to completion.

About the Role

This is a hands-on role involving customer communication, installation coordination, compliance administration, contractor management and operational reporting.

The successful candidate will work closely with our Sales, Administration, Finance, Compliance and Installation teams, as well as customers, electricians, suppliers and manufacturers.

This role is suitable for an experienced solar administrator ready to step into a more senior position, or an operations manager who is comfortable remaining involved in day-to-day administration.

Key Responsibilities

- Manage solar, battery and air-conditioning projects from sale through to completion

- Review sales handovers and ensure all required customer and project information is available

- Coordinate customers, installers, electricians, subcontractors and suppliers

- Schedule installations, site inspections, service visits and rectification work

- Monitor installation capacity, job progress and daily operational workload

- Contact customers regarding installation dates, approvals, payments and outstanding information

- Manage DNSP pre-approval and post-installation processes

- Assist with STC, Solar Victoria, VEU and other rebate-related administration

- Check installation photos, serial numbers, compliance certificates and supporting evidence

- Ensure all customer communication, documents,



notes and job updates are recorded in CRM

- Create, assign and manage Helpdesk tickets

- Ensure every task and ticket has an owner, status and next follow-up date

- Coordinate warranty claims, customer complaints and after-sales service

- Liaise with manufacturers and suppliers regarding warranty and technical matters

- Identify delayed, high-risk or non-compliant jobs and escalate them promptly

- Maintain and review daily task and follow-up lists

- Update all outstanding items at the end of each day

- Prepare reports and agenda items for Operations Meetings

- Support and guide other administration team members

- Improve internal systems, workflows and operating procedures

Management Responsibilities

Depending on experience, the successful candidate may also:

- Supervise and support the Administration Team

- Allocate daily tasks and monitor completion

- Review overdue jobs and Helpdesk tickets

- Manage installer and subcontractor performance

- Monitor operational KPIs and service standards

- Coordinate the resolution of customer complaints

- Lead or participate in weekly Operations Meetings

- Identify workflow gaps and implement improvements

- Ensure staff follow company procedures

- Coordinate between Sales, Operations, Finance and Compliance

- Report operational risks, delays and outstanding matters to management

Skills and Experience

- Previous experience in solar operations, administration or project coordination

- Strong understanding of solar and battery project workflows

- Knowledge of DNSP, STC, Solar Victoria or VEU processes is highly regarded

- Experience coordinating installers, electricians or subcontractors





- Strong customer service and communication skills

- Strong organisation and time-management skills

- Ability to manage multiple jobs and competing priorities

- Strong attention to detail

- Ability to identify issues and follow them through to resolution

- Experience using CRM or ERP systems

- Experience with Odoo is highly regarded

- Good Microsoft Office and Google Workspace skills

- Clear written and spoken English

- Mandarin-speaking ability is an advantage but not essential

What We Are Looking For

We are looking for someone who:

- Takes ownership of tasks and projects

- Follows matters through until they are completed

- Communicates professionally with customers and contractors

- Keeps accurate and detailed records

- Checks Odoo before requesting information from other team members

- Can work independently and make practical decisions

- Identifies risks and problems early

- Escalates unresolved matters appropriately

- Works well under pressure in a fast-paced setting

- Can coordinate across Sales, Operations, Finance and Installation teams

- Is comfortable holding staff and contractors accountable

- Is willing to improve systems and procedures

What We Offer

- A key role in a growing renewable energy company

- Opportunity to progress into a senior operations management role

- Training across solar, batteries, air conditioning and government energy programs

- Exposure to residential and commercial energy projects

- Support from an experienced management and technical team

- Long-term career development opportunities

- Competitive salary based on experience

- Aussie team company

How to Apply

Please submit your resume and a short cover letter outlining:

- Your solar, electrical, construction or operations experience

- Your experience managing customers, installers or projects

- Any experience with DNSP, STC, Solar Victoria or VEU processes

- Your availability to start

- Your expected salary

Only shortlisted candidates will be contacted.

📌 Solar Operations Administrator / Manager (Springvale)
🏢 hasenergy
📍 Springvale