Employment Type

Permanent Part Time

Hours per fortnight

14.75

Job Category

Administration - Customer Service

Req Id

8806

- Be the first point of contact and make a positive difference to patients and families
- Enjoy a wide-ranging, fast-paced role supporting quality patient care
- Permanent part-time opportunity (14.75 hours per fortnight) in a supportive and collaborative hospital team

About The Role

In the role of Customer Services Officer (Grade 1), Admissions Team, you will be the first point of contact for patients, families and visitors, ensuring a smooth and supportive admission experience.

Key Responsibilities Include

- Managing patient admissions, discharges and documentation
- Collecting and recording patient information accurately
- Supporting billing processes including private health insurance checks
- Providing informed financial consent and cost estimates
- Liaising with patients, families and internal teams
- Delivering high-quality customer service in a busy hospital environment

What We’re Looking For

- Strong customer service and communication skills
- Excellent attention to detail and data entry accuracy
- Ability to work in a fast-paced, high-volume environment
- Confident using computer systems and administrative processes
- A team player with a professional and empathetic approach

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health Staff Benefits

- Excellent working conditions and a strong sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Extensive career development opportunities




- Attractive salary packaging benefitsLiving expenses capped at $9,010
- Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional Information

If you need adjustments to participate in the recruitment process, please contact us at [email protected]

All Appointments Are Subject To

- Satisfactory Police Record Check
- Immunisation Status Clearance
- Working with Children Check (if applicable)

Application closing date

3 August 2026

Internal Applicants

If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers cage through One Point (intranet) before applying.

Shortlisting may commence prior to the closing date - early applications are encouraged.

Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.

Contact person: Brett Jobling

Email: [email protected]

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📌 Customer Services Officer (Grade 1), Admissions Team (Geelong)
🏢 Barwon Health
📍 Geelong