We are seeking a customer-focused Service Desk Analyst to join our ICT team. As the first point of contact for ICT support, you will play a key role in delivering timely and effective technical assistance to staff across multiple locations, including Perth, Alice Springs, and remote communities.

This is a hands-on role where you will support a range of systems, devices, and technologies while contributing to a responsive and reliable ICT service environment.

Key Responsibilities

- Provide Level 1 ICT support across desktops, mobile devices, networks, and applications.
- Respond to support requests via phone, email, and service desk tools, ensuring timely resolution.
- Log, track, and manage incidents, escalating where required.
- Configure, install, and maintain hardware including computers, phones, and peripherals.
- Support systems across Windows, macOS, mobile platforms, and remote access environments.
- Liaise with external vendors and service providers to resolve technical issues.
- Maintain ICT asset registers and ensure accurate documentation.
- Assist with user account management and onboarding support.
- Contribute to documentation, user guides, and continuous improvement of ICT processes.
- Undertake occasional travel to remote communities as required.

Skills and Experience

- Experience in a Service Desk or ICT support role (Level 1 or similar).
- Robust customer service and communication skills.
- Ability to troubleshoot and resolve technical issues across a range of systems and devices.




- Experience supporting Windows and/or macOS environments.
- Familiarity with mobile devices, networks, and remote access tools (e.g. Citrix) desirable.
- Strong organisational skills and ability to manage multiple requests.
- Ability to work both independently and as part of a team.
- High level of professionalism, confidentiality, and attention to detail
- Valid WA Drivers licence.

What We Offer

- Purpose-Driven Work: Contribute to meaningful outcomes for remote Indigenous communities
- Competitive Salary & NFP Salary Sacrificing: Enjoy a competitive salary package with salary sacrificing option.
- Supportive Team Environment: Work with committed professionals across finance and community services
- Career Development: Opportunity to build something from the ground up, not just maintain someone else's system

About the Ngaanyatjarra Council

The Ngaanyatjarra Lands are managed by the Ngaanyatjarra Council Group (NCG), a wholly community-led organisation representing the interests of Traditional Owners (Yarnangu) across 11 communities in the Central Desert region of Western Australia.

Established in 1981, NCG employs over 450 people and delivers essential services including health, utilities, construction, employment, community development, shops, roadhouses, art centres, and land services. We are one of Australia’s largest and most successful Indigenous organisations.

Join us in supporting strong governance, financial accountability, and a vibrant future for Ngaanyatjarra communities.

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📌 Service Desk Analyst (Alice Springs)
🏢 Ngaanyatjarra Council Aboriginal
📍 Alice Springs