Katherine Toyota is seeking an experienced, capable and customer-focused Service Advisor / Service Administration professional to join our Service Department.

This is an excellent opportunity for someone who understands motor vehicles, communicates well with customers and technicians, and wants to build a secure, long-term career with Katherine Toyota.

The successful candidate will be rewarded with a highly competitive package that reflects the role requirements and the experience / skills that they can contribute to our operations

About the Role:

This position plays an important part in the day-to-day operation of the Katherine Toyota Service Department.

You will be responsible for supporting customers throughout the service and repair process while ensuring workshop bookings, repair orders, administration and communications are completed accurately and professionally.

Depending on your experience, the role may include a combination of customer-facing Service Advisor duties and Service Department administration.

Your responsibilities will include:

Greeting customers and discussing their vehicle servicing or repair requirements

Preparing accurate repair orders and recording customer concerns

Scheduling workshop bookings and managing daily appointment requirements

Keeping customers informed of repair progress, additional work and completion times

Preparing service estimates and obtaining customer approval before additional work is carried out

Coordinating with technicians, workshop management and the Parts Department

Finalising repair orders, invoices and supporting documentation

Explaining completed work and service recommendations to customers





Managing telephone, email and face-to-face customer enquiries

Maintaining accurate customer and vehicle records

Assisting with warranty, fleet and internal service administration

Supporting customer follow-up and service retention activities

Contributing to a professional, organised and efficient Service Department

About You

We are looking for someone who is organised, confident and comfortable working in a busy automotive environment.

You will ideally have:

Previous experience as a Service Advisor, Service Administrator, Warranty Administrator or receptionist

Strong customer service and communication skills

Good organisation and time-management ability

The confidence to communicate with customers, technicians and management

Strong attention to detail and accurate data-entry skills

The ability to manage several priorities at the same time

A professional and reliable approach to work

Good computer and general administration skills

A genuine interest in building a long-term career with Katherine Toyota

Previous Toyota / Automotive dealership experience will be highly regarded; however, applicants with experience from hospitality, medical or other mechanical workshops, transport businesses,



fleet operations or similar customer service environments are encouraged to apply.

Automotive knowledge is advantageous, but strong administration, communication and customer service skills are equally important.

What Katherine Toyota Offers

Highly competitive renumeration aligned to skills and experience

A secure, full-time position with an established Toyota dealership

Long-term career stability and development opportunities

Toyota systems and manufacturer training

Support from experienced dealership and workshop management

A varied role combining customer service, administration and workshop coordination

The opportunity to develop further within Service Advising, Warranty, Administration or Service Management

A qualified and supportive team environment

The opportunity to become a valued long-term member of Katherine Toyota

Why Katherine Toyota?

Katherine Toyota supports customers across Katherine and the wider Northern Territory region.

Our Service Department works with a diverse range of Toyota passenger vehicles, SUVs, 4WDs, utilities, fleet vehicles and light commercial vehicles. This creates a busy and varied working environment where strong customer communication and accurate administration are essential.

We are not simply looking to fill a position. We want someone who is ready to take ownership of their role, support our customers and workshop team, and build a lasting career with Katherine Toyota.

No Visa Sponsorships are available for this role, Australian Residents / Citizens with Full Unrestricted work rights only will be considered for this role.

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📌 Service Advisor / Administration (Katherine)
🏢 Heath Motor Group
📍 Katherine