- Paid training, including a Certificate 3 in Rail Customer Service
- Help connect Victorians through safe, reliable and accessible transport
- Attractive hourly rate ($45 p/hr), plus super and free Myki

Permanent, Full Time

- Paid training, including a Certificate 3 in Rail Customer Service
- Help connect Victorians through safe, reliable and accessible transport
- Attractive hourly rate ($45 p/hr), plus super and free Myki

About The Role

As the Services Officer, you are integral to the success of V/Line’s Customer Operations Group. Your key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail. You will sell Myki and V/Net tickets, make announcements at the platform, assist passengers, and ensure the station and its facilities are clean. Additionally, during planned and unplanned disruptions, you will help coordinate bus replacements and facilitate safe, timely train departures. This is an ongoing full-time role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Bendigo line within 80 km of your Home Depot or residence.

Key accountabilities include:

- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required.
- Ensure safety on and around the station, for customers, colleagues, and yourself.
- Carry out platform and customer service duties as required.
- Complete Myki and V/Net ticket sales and seat reservations.

About You

A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none.



Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

Our ideal candidate will possess the following:

- Solid verbal & written communication skills
- Ability to adapt to changing environments
- Strong focus on safety culture
- Successful completion of Year 10 (minimum)
- Victorian Driver Licence
- Willingness & ability to travel to other stations, to provide service along the line
- Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
- Live within an acceptable distance from the station to support safety and effective fatigue management (circa 40km).

Why V/Line

In addition to free myki travel, we offer:

- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space.



Join a fast-paced and exciting organisation.
- Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre‑employment and medical checks to meet our safeworking standards. V/Line is also a proud Child Safe employer.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.

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📌 Services Officer - Bendigo
🏢 V/Line
📍 Bendigo