TSA Group is a proudly Australian-owned business partnering with some of the country’s most trusted brands. We help businesses connect with their customers — acquiring, retaining, and growing relationships through high-quality customer interactions. With a strong footprint in Australia and the Philippines, our mission is to deliver engaging experiences that people truly value.

Why This Role Stands Out

- Represent leading Australian brands and help customers choose the right products and solutions for their needs.
- Ongoing Training & Support: Full product and training provided — no prior experience required.
- Great Work-Life Balance: Enjoy flexible working hours with hybrid opportunities available after probation (Up to 4 days working from home!).
- Vibrant Team Culture: Join a friendly, driven team that thrives on collaboration and celebrating success.
- Attractive Benefits: Enjoy bonuses, recognition programs, staff incentives, insurance discounts, and more.
- Career Progression: We promote from within and offer real opportunities to step into leadership and training roles.

What You’ll Be Doing

- Handling a variety of inbound customer service and sales calls
- Understanding customer needs and offering tailored solutions and products.
- Building rapport and providing a positive experience in every conversation.
- Meeting achievable goals in a supportive environment.Using systems to manage customer interactions.

What We’re Looking For





- Ability to work weekends in a rotating roster! (penalty rates)
- Must be based in the Greater Brisbane Area and eligible to work full-time.
- Robust communication skills — you're confident, friendly, and easy to talk to.
- A proactive, goal-oriented mindset with a passion for helping people.
- Basic computer literacy and the ability to learn new systems.
- Open to feedback and eager to develop your skills.
- Experience in customer service, retail, or hospitality is preferred — but not essential!

Why You’ll Love Working at TSA

- Training: Fully paid, structured onboarding and coaching.
- Recognition: Loyalty perks, prizes, awards, and more!
- Team Spirit: A workplace that values teamwork, respect, and diversity.
- Progression: Explicit pathways to leadership or specialist roles.
- Culture: Social activities, team events, and a fun, dynamic vibe.

TSA Group welcomes applications from candidates of all backgrounds and life stages. We particularly encourage Indigenous Australians and mature job seekers to apply - your unique experiences and perspectives make our team stronger.

Learn More About Us

- Website: TSA Group
- Instagram: @tsa_group_
- LinkedIn: TSA Group Australia

Recruitment Note

We’ll never ask for financial details or payments at any stage. All communication will come from official TSA email addresses ending in @tsagroup.com.au.

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📌 Entry Level Customer Service Agent (Brisbane City)
🏢 TSA Group - Australia
📍 Brisbane City