Location: Melbourne - CBD and Inner Metro suburbs

Reference: 5757

Day Shift

Make an impact supporting patients, their families and carers

Heidelberg location, with multiple public transport options available

$60k starting base + salary packaging + super (full timerate per annum)

Austin Health is the major provider of tertiary health services, health professionaleducationand research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged,diverseand collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Medical Record Service

About the role

As a Health Information Services Clerk, you will be involved in collating, preparingand scanning patient information to make it available for patient care. You will have the chance to interact with both internal departments and authorised external parties. You will also be involved in release of patient information to external healthcare providersin accordance withour release of information policy. Working with our Team to support patient care by making patient information available either by scanning paper documents or responding to requests for information from external organisations. Some weekend work may be available asadditionalhours. Some travel to other campuses is alsorequired.

A regular day will see you:

- Releasing of patient information
- Reception services
- Maintaining our patient administration system and medical record systems
- Preparing and scanning paper patient information
- Uploading information to receive in electronic format
- Quality checking processes and identifying process improvement
- Assisting with Freedom of Information Requests and / or Transcription Services

About you

- Ability to determine priorities and organise workload effectively and efficiently
- Experience in healthcare administration




- Commitment to following procedures to ensure consistency in work practices
- Proven problem-solving skills and a commitment to ongoing improvement
- Entry level knowledge of computer products including Microsoft Office Suite (e.g., Word, Excel, and Outlook)
- Understanding of the importance of confidentiality
- Demonstrated ability in providing customer service
- Possession of the following personal qualities: motivation, flexibility, initiative, professionalism, and reliability

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a WorkingWithChildren Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards.

Application closing date:Sunday 9 August 2026

Applications close Sunday 9 August 2026 at 11.59pm

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📌 Health Information Clerk (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne