Lead with Purpose | Join a Trusted NDIS Provider | Full time Opportunity

Integrity & Multi Service is a registered NDIS provider committed to delivering person-centred, high-quality support across Melbourne and Adelaide. We are seeking an experienced and passionate Service Manager to lead our Supported Independent Living (SIL), Complex Care, and Community Access programs.

This is a pivotal role where your leadership and commitment to quality will directly shape the experiences and outcomes of the participants we support.

About the Role

As the Service Manager , you will oversee the daily operations of our SIL and community-based services, ensuring excellence in service delivery, compliance with NDIS Practice Standards, and positive outcomes for participants. You will mentor and support a dedicated team of support workers, coordinate with families and stakeholders, and ensure smooth operational performance across all programs.

Key Responsibilities

- Lead and manage SIL and community support services across multiple locations
- Supervise, mentor, and support staff including recruitment, onboarding, and performance management
- Ensure compliance with NDIS Practice Standards, policies, and reporting requirements
- Work collaboratively with participants and families to develop and review person-centred support plans
- Oversee service budgets, rosters, and quality improvement initiatives
- Build and maintain strong relationships with stakeholders, support coordinators, and allied professionals
- Participate in the on-call roster, providing after-hours phone support as required

What We’re Looking For

- Proven experience in a leadership or management role within the disability or community services sector
- In-depth understanding of the NDIS, particularly SIL and complex support environments




- Strong organisational, communication, and problem-solving skills
- A collaborative and supportive leadership style with a focus on empowering teams
- Relevant qualifications in Disability, Community Services, or Leadership and Management

Mandatory Requirements

- Current Driver’s Licence
- NDIS Worker Screening Check & Police Check
- Working With Children Check (WWCC)
- Current First Aid & CPR certification

Why Join Integrity & Multi Service?

At Integrity & Multi Service, we believe in doing what’s right — for our participants, our staff, and our community. You’ll join a values-driven team that prioritises collaboration, respect, and continuous improvement. We provide strong management support, professional development opportunities, and a workplace culture that recognises and celebrates your impact.

Ready to lead with integrity and purpose?
Apply now and be part of a team that makes a genuine difference every day.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as an NDIS Service Manager?
- How much notice are you required to give your current employer?
- Do you have experience in a community outreach environment?
- Do you have a current NDIS Worker Screening Check?
- Have you completed a qualification in disability?
- Have you completed a qualification in community services?
- Have you worked in a role which requires a sound understanding of the residential aged care accreditation standards?

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📌 NDIS Service Manager (Melbourne)
🏢 @
📍 Melbourne