As our Senior Client Services Officer, you'll play a meaningful role in creating positive first impressions while providing leadership and support to our Client Services team.

This is more than a reception or administration role. You'll be at the heart of our front office operations, helping ensure every client receives a professional, compassionate and responsive experience from their very first interaction with Relationships Australia NT.

If you're an experienced administration leader who thrives in a fast-paced environment and is passionate about delivering exceptional, we would love to hear from you.

What you will be doing

- Deliver exceptional front-of-house and telephone customer service
- Coordinate appointments, waitlists and practitioner schedules across multiple programs
- Support and guide Client Services Officers with daily workflow and onboarding
- Respond to complex client enquiries with professionalism, empathy and sound judgement
- Maintain accurate client records and administrative systems
- Coordinate meetings, organisational events and operational administration
- Identify opportunities to improve systems, processes and the client experience
- Work collaboratively with practitioners, managers and corporate teams to support quality service delivery

Head to our careers page for a full copy of the position description -

What you will bring

We're looking for someone who is organised, approachable and enjoys helping both clients and colleagues succeed.

You’ll also have:

- Demonstrated experience in administration and client service within a busy environment
- Excellent organisational skills and the ability to manage competing priorities
- Strong communication skills with the ability to support people experiencing distress




- Experience providing guidance, mentoring or on-the-job support to team members
- Confidence using Microsoft Office and client management systems
- A commitment to culturally safe, trauma-informed and client-centred practice
- Experience in the community services, health or not-for-profit sector will be highly regarded.

Why Join Relationships Australia NT?

Make a meaningful difference while enjoying a workplace that truly supports you—professionally, personally, and culturally. At RA-NT, you’ll be part of a passionate team committed to strengthening communities across Central Australia. We offer:

- Generous leave benefits – Enjoy 5 weeks annual leave plus 17.5% leave loading, along with 3 days additional paid Christmas closure days to unwind
- Investment in your growth – Access up to $3,000 PD funding annually
- Strong wellbeing support – Benefit from our Employee Assistance Program, one paid Wellness Day each year, and regular cultural and wellbeing events.
- Attractive salary packaging – Maximise your take-home pay with up to $15,899 tax-free per year, plus $2,650 in meal and entertainment perks.
- Relocation assistance – Eligible interstate candidates can receive up to $4,000 to help make the move to Northern Australia seamless.
- Community impact – Be part of a purpose-driven organisation making a real, lasting difference for individuals, families, and communities across the region.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.

#J-18808-Ljbffr

📌 Senior Client Services Officer (Darwin)
🏢 Relationships Australia NT
📍 Darwin