About the Role Full‑time position with flexible work options.

Salary circa $97,480 plus super (Band 6). Lead a team of Administration Officers delivering sector‑leading business and customer services to the public and the Darebin Statutory Planning unit.

Responsibilities - Lead, develop and support a high‑performing team, fostering a culture of collaboration, accountability and service excellence.

- Ensure consistent delivery of a positive, responsive, customer‑focused experience for both internal and external stakeholders.
- Identify, implement and contribute to continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.
- Play a key role in preparing for the move to Council’s current Enterprise Resource Planning system.
- Oversee the administration of statutory planning processes, ensuring compliance with legislative requirements and timely achievement of statutory timeframes.
- Work collaboratively with planning leaders and key stakeholders to strengthen business systems, improve processes and support the effective operation of the Statutory Planning team.

About

You - Experience leading and developing teams within a busy, customer‑focused environment, including the coordination of administrative functions, workflow management and service delivery.





- Strong customer service and stakeholder engagement skills, with a commitment to achieving positive outcomes and building effective working relationships.
- Well‑developed administrative, analytical and problem‑solving skills, with the ability to investigate issues, identify practical solutions and maintain a high level of accuracy and attention to detail.
- Passion to drive continuous improvement initiatives, streamline processes and enhance operational efficiency and customer experience.
- High proficiency in the use and optimisation of information technology systems.
- Ability to extract data, analyse and produce reports to support operational performance, business decision‑making and reporting requirements.
- Excellent written and verbal communication skills, with the ability to prepare reports and correspondence and engage effectively with a diverse range of stakeholders. Equity, Diversity and Inclusion Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes. Darebin acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.

📌 Team Leader Planning Services (Melbourne)
🏢 Darebin City Council
📍 Melbourne