- Act as an ambassador for the hotel at all times
- To provide a consistent and high quality standard of food and beverage set up/service to all clients
- Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
- Maintaining accountability, a positive work workplace and being an integral part of a strong, supportive and professional team
- Work closely with the management within the food and beverage department to achieve high quality service, presentation and delivery to all guests
Principal Responsibilities:
- Ensure excellent and professional client service at all times
- Setup and reset specific activities as directed
- Undertake general waiting and service duties of food and beverages
- Communicate and liaise with team members, kitchen and other areas of operation
- Follow hygienic food and beverage handling procedures
- Adhere to responsible service of alcohol and licensing provisions and standards at all times
- Ability to work in a team based environment
- Be aware and understand the hotel Work Health & Safety (WHS)
policies and procedures
- Develop and maintain high levels of service within the hotel, particularly within departments, on a daily basis
- Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages
- Good conflict resolution skills
- Courteous, welcoming and informative
- Involved in the service of a variety of functions requiring food or beverage service
- Establish good professional relationship with existing and new clients
- Have a good understanding of all departments within Hotel to be able to sell to the inquiring customer
- Cash handling
- Solid and effective communication methods with management and staff
- Consistent and professional delivery of our products such as wine service, tap beer and food offerings
- Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
- Any other duties directed by Management