Your Position at St John of God Berwick Hospital

We are seeking a highly organised and proactive Practice Manager to join our team on a full-time basis. In this role, you will be responsible for the effective management of a busy Obstetric and Gynaecology practice, ensuring a seamless and professional experience for the consultant and patients.

Working 76 hours per fortnight between 8am and 6.30pm, Monday to Saturday, you will oversee the day-to-day operations of the practice, manage the team (including rostering) and consultant requirements, ensure the delivery of efficient administrative and operational support and build strong stakeholder relationships.

This is an exciting opportunity for a motivated professional with strong organisational and communication skills to contribute to a dynamic healthcare environment.

The Position

- Manage the day-to-day running of the practice and the appointment diary
- Train and manage Receptionists
- Reception functions
- Triage referrals
- Surgical bookings and billing; theatre lists
- Book consulting rooms, theatres, surgical assistants and anaesthetists
- Process and reconcile daily banking and payments
- Follow up outstanding invoices and debtors
- Develop and maintain practice policies and procedures
- Always be courteous and friendly to customers, patients, caregivers and doctors.
- Promote a harmonious intra and inter departmental environment at all times.
- Ensure positive, respectful staff relationships are maintained and promoted.
- Liaise in a courteous manner with all levels of caregivers, internal and external customers and handle any queries and ensure they are responded to promptly or that the query is directed to the correct person for response.

You will have experience in surgical practice management or a senior surgical practice administration role, with a strong understanding of medical terminology, administrative processes and the ability to autonomously coordinate multiple priorities in a busy healthcare environment. You will possess excellent organisational and communication skills,



with a proven ability to provide high-level administrative support and build effective relationships with consultants and key stakeholders.

To succeed in this role, you will demonstrate excellent attention to detail, strong problem-solving skills and an aptitude to plan ahead and manage day-to-day operations alike, with the ability to follow consultant instructions and respond professionally to changing priorities. Sound computer literacy is essential, including proficiency in Microsoft Office applications and experience using Gentu or a similar practice management system.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

The Benefits

- Salary $89,029 to $92,516 per annum, plus 12% superannuation
- Permanent full-time position available
- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing
- work related expenses
- self-education and
- additional superannuation

- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
- Innovative Professional Development opportunities
- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing setting for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.

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📌 Practice Manager Private Consulting Suites (Williamstown)
🏢 St John of God Health Care
📍 Williamstown