General information

Reference

2026-511

Publication date

24/07/2026

Departments

Technical service / Client relationship

Job title

Technical Customer Support Specialist

Contract type

Permanent

Contractual hours

Full-time

The Service Technician is responsible for providing installation, commissioning, preventative maintenance, breakdown repairs, fault diagnosis, and technical support for customers throughout Brisbane and the wider South East Queensland region.

This position has been established to address the lack of local technical representation in Queensland. Currently, service requests are fulfilled by technicians travelling from Newcastle, resulting in significant travel costs, increased response times, and reduced operational efficiency.

The Brisbane-based Service Technician will provide timely onsite support, improve customer service levels, reduce non-productive travel time, and minimise expenditure on flights, accommodation, and associated travel costs. The role will also enable Newcastle-based technicians to focus on servicing their local region, improving overall workforce utilisation.

Key responsibilities include

Performing scheduled preventative maintenance and reactive service repairs.

Installing, commissioning, and testing equipment in accordance with company standards.

Diagnosing and resolving technical faults in a safe and efficient manner.

Maintaining accurate service records and documentation.

Providing technical advice and support to customers.

Ensuring compliance with workplace health and safety requirements.





Building and maintaining robust customer relationships while identifying opportunities to support future business growth.

This role is critical to improving service delivery across Queensland, supporting customer retention, reducing operating costs, and positioning the business for continued regional growth.

Profile

The Service Technician role is based in Brisbane, Queensland, to provide dedicated technical support across the Queensland region. The position has been identified due to the current absence of local service representation, which requires technicians to travel from Newcastle for all service activities.

The role is responsible for carrying out installation, preventative maintenance, breakdown repairs, commissioning, fault finding, and customer support while ensuring compliance with company and industry standards.

Establishing a Brisbane-based technician will improve service responsiveness, reduce travel-related costs, increase technician productivity, and strengthen customer relationships through the provision of timely, local support. The position will also contribute to business growth by enhancing the company's capability to service existing customers and pursue new opportunities throughout Queensland.

Meta Title

Technical Customer Support Specialist

Meta Description

Technical Customer Support Specialist

URL Umano

https://carrieres.umanomedical.com/en-ca/career/jobs/technical-support-specialist-aus/

Job location

Oceania, Australia, Queensland

Location

Brisbane, QLD

Location

Queensland, Australia

📌 Technical Customer Support Specialist (Brisbane)
🏢 Umano Medical
📍 Brisbane