Must Have Skills

Dynamics CRM copilot

Business Process Flows

Nice to have skills

Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

Experience with Copilot Studio and AI Builder.

Experience in enterprise-scale CRM implementations.

Detailed

Key Responsibilities

- Design, develop, and customize Microsoft Dynamics 365 CRM solutions.

- Develop and maintain plugins, custom workflows, custom actions, and business process flows.

- Create and customize forms, entities, views, dashboards, and security roles.

- Develop client-side scripting using JavaScript and TypeScript.

- Build integrations with external systems using REST APIs, Web APIs, Azure Services, and .NET technologies.

- Develop Power Automate flows and Power Apps solutions.

- Work with Azure Functions, Logic Apps, Service Bus, and API Management for integrations.

- Participate in requirements gathering, solution design, development, testing, and deployment.

- Troubleshoot and resolve application issues and performance bottlenecks.

- Collaborate with business analysts, solution architects, and stakeholders.

- Follow best practices for CRM development, security, and deployment.

Required Technical Skills

Microsoft Dynamics 365

- Dynamics 365 CRM / Customer Engagement (CE)

- Customizations and Configurations

- Plugins, Custom Workflow Activities

- Business Rules and Business Process Flows

- Ribbon Workbench / Command Bar Customization

- CRM Security Model

Development Skills

- C#,



.NET Framework/.NET Core

- JavaScript, TypeScript

- HTML5, CSS3

- Dynamics 365 SDK

- Web API and OData

Power Platform

- Power Apps

- Power Automate

- Dataverse

- Power Platform Administration

Integration Technologies

- REST/SOAP APIs

- Azure Functions

- Logic Apps

- Service Bus

- Azure API Management

- SSIS (optional)

Database

- SQL Server

- FetchXML

- Query Expressions

DevOps

- Azure DevOps

- Git Source Control

- CI/CD Pipelines

- Solution Deployment Management

Preferred Qualifications

- Bachelor's Degree in Computer Science, Engineering, or related field.

- Microsoft Dynamics 365 certifications are preferred.

- Experience with Agile/Scrum methodologies.

- Knowledge of Azure cloud services.

Preferred Certifications

- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant

- Microsoft Certified: Power Platform Developer Associate (PL-400)

- Microsoft Certified: Power Platform Solution Architect Expert

Key Competencies

- Solid problem-solving skills

- Excellent communication skills

- Stakeholder management

- Team collaboration

- Analytical and troubleshooting abilities

Nice to Have

- Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

- Experience with Copilot Studio and AI Builder.

- Experience in enterprise-scale CRM implementations.

Minimum years of experience

8-10+ years

📌 Technical Lead - Dynamic 365 CRM (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne