Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Analyst to manage complex disputes linked to financial crime. You’ll investigate suspicious activity, review internal SARs, and work cross-functionally to resolve customer disputes within critical regulatory timelines while maintaining high investigation standards.

Ready to shape what’s next in finance? Let’s get in touch.

What you'll be doing

- Managing end-to-end EDR complaints from AFCA, with a strategic focus on achieving fair, early resolution within the first 21 days of receipt
- Conducting outbound conciliation and negotiation phone calls with complainants to de-escalate complex financial crime issues, rebuild trust, and drive positive customer outcomes
- Reviewing, investigating, and reporting financial crime cases by applying analytical skills and solid decision-making to identify grounds for money laundering suspicion
- Cultivating relationships with AFCA case workers to discuss specific complaints and emerging trends
- Acting as the point of contact for law enforcement agencies in ongoing criminal investigations originating from submitted SARs, and handling consent refusals appropriately
- Conducting rigorous quality assurance (QA) and quality control (QC) on FinCrime-related dispute resolution complaints to identify gaps, ensure compliance, and reduce EDR escalation rates
- Analysing complaint outcomes to feed actionable insights back to Product and FinCrime Operations teams
- Taking ownership of problems to drive systemic improvements




- Providing ongoing account monitoring, organising a central archive of dispute data, and acting in accordance with written policies, procedures, and relevant legislation

What you'll need

- 3+ years of experience in financial crime investigations, or 1+ years of SAR reporting experience
- Expertise in handling complex complaints or disputes in the Australian financial services market
- Fluency in English (C1+ level) with outstanding verbal and written skills
- Solid critical thinking abilities with experience in investigative methodologies, using analytical tools such as spreadsheets, filters, pivots, and network charts
- Experience conducting quality assurance, auditing, or compliance checks on customer interactions and complaint handling
- The ability to work seamlessly across multiple teams, providing qualified and productive front-line compliance support while taking ownership of your workload
- The ability to work a variety of shifts, including nights and weekends

Nice to have

- Fluency in other languages
- A degree in law or a STEM subject
- A professional certification (e.g., ICA or ACAMS)
- Familiarity with jurisdiction-specific financial regulations
- Experience in crypto or blockchain analysis

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I; Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, cutting-edge products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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📌 FinCrime Analyst (Investigations) - Australia (Melbourne)
🏢 Revolut
📍 Melbourne