Application Support Software Engineer (L2/L3 Support)

Security Requirement: Candidates must hold an NV1 Security Clearance

About the Opportunity

We are seeking experienced Application Support Software Engineers to support a high-profile Federal Government engagement within the Passports IT Section.

Working within a highly secure operational environment, you will provide Level 2 and Level 3 application support, systems administration and technical expertise to maintain and enhance business-critical software applications. These resources are critical to maintaining operational capability across a complex enterprise environment.

This role is ideal for professionals who enjoy troubleshooting complex technical issues, improving system reliability and collaborating with development, database, infrastructure and networking teams.

This is a full-time onsite position based in Canberra.

Key Responsibilities

- Provide Level 2 and Level 3 technical support for enterprise applications.
- Perform systems administration, monitoring and reporting to maximise system availability and operational reliability.
- Investigate, diagnose and resolve complex technical issues, providing technical assistance to stakeholders as required.
- Escalate incidents and problems with software vendors, ensuring issues are fully documented and tracked through relevant reporting systems.
- Support business-as-usual operations and project initiatives, including software testing and technical solution delivery.
- Deploy software releases, patches and fixes in accordance with established change management processes.
- Develop and maintain operational documentation, including Knowledge Base articles to support Level 1 support teams.
- Collaborate with software development, database administration, infrastructure and networking teams.




- Identify opportunities for process improvement, automation and increased operational efficiency.
- Adhere to established security, quality and operational standards.

Skills & Experience Required

- Minimum 5 years' experience supporting enterprise applications within Federal Government or similarly complex enterprise environments.
- Strong experience troubleshooting, diagnosing, testing and resolving complex application issues.
- Experience developing automation using PowerShell or similar scripting languages.
- Intermediate to advanced Microsoft SQL Server and T-SQL skills.
- Strong understanding of the Software Development Life Cycle (SDLC) and experience working alongside software development teams.
- Experience with ITIL Incident, Problem, Change and Release Management processes.
- Excellent analytical and problem-solving skills with the ability to resolve complex technical issues.
- Solid written and verbal communication skills with the ability to work effectively across technical and business stakeholders.

Highly Regarded Experience

- Windows Server administration.
- Azure DevOps or similar release automation platforms.
- Experience supporting enterprise Microsoft technology environments.
- Experience managing multiple concurrent priorities while understanding dependencies and risk.

Why Apply?

- Long-term Federal Government engagement with extension options.
- Support the Passports IT Section in maintaining critical enterprise applications.
- Work alongside experienced application support, infrastructure and development professionals.
- Gain exposure to enterprise Microsoft technologies, automation and operational support practices.
- Competitive market rates.
- Opportunity to contribute to the ongoing support and reliability of nationally significant systems.

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📌 Application Support Engineer (Canberra)
🏢 Hatchit Studios
📍 Canberra