IT Support Engineer (Level 2)

MSP · Microsoft 365 · Azure · Intune · Entra ID · Cybersecurity · Windows Server · Networking

This is a role built for a technically capable engineer who's solid across the Microsoft stack, keen to keep growing, and ready to do meaningful work across both support and projects in a close-knit team setting.

The team works across Microsoft technologies, cloud, cybersecurity, automation, networking and infrastructure – so there's genuine variety in what you'll be working on day to day.

The role is primarily support-focused with some project involvement across cloud, security and infrastructure.

Location: Canberra

Position: Full-time, Permanent

Salary: Up to $100,000 + Super

Work arrangement: Office-based with flexibility over time

Other requirements: Full Australian working rights

WHO ARE WE?

We're a National MSP supporting businesses across a broad range of industries. We work across cloud, security, infrastructure and modern workplace technology.

WHAT WILL YOU BE DOING?

- Resolving escalated Level 2 technical issues across a diverse client base
- Administering Microsoft 365 environments – Exchange Online, Teams, SharePoint and OneDrive
- Managing Microsoft Entra ID, Conditional Access, MFA and identity security
- Supporting and deploying Microsoft Intune, device compliance and endpoint management
- Troubleshooting networking issues – firewalls, VPNs, DNS, DHCP, wireless and connectivity




- Investigating and responding to cybersecurity alerts and incidents
- Delivering Microsoft 365, Azure, migration and infrastructure projects
- Administering Windows Server environments
- Supporting client onboarding and technology upgrades

WE NEED YOU TO HAVE…

- Solid hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint and OneDrive
- Working knowledge of Microsoft Entra ID, Conditional Access and MFA
- Experience with Microsoft Intune and endpoint/device management
- Windows Server administration experience
- Networking fundamentals – DNS, DHCP, VPNs, routing and firewalls
- Good communication skills – you can work directly with clients and explain things clearly
- A proactive attitude and willingness to take ownership of issues through to resolution
- MSP experience or exposure to multi-client environments (highly regarded)

IT'S NICE TO HAVE…

- Microsoft Defender and security product experience
- Exposure to Azure administration
- PowerShell scripting
- Experience with backup and disaster recovery solutions
- Any Microsoft certifications
- Experience delivering projects or contributing to migrations and infrastructure upgrades

KEY SKILLS: L2 Engineer · MSP · Microsoft 365 · Exchange Online · Intune · Entra ID · Conditional Access · Azure · Windows Server · Networking · Cybersecurity

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📌 Information Technology Support Engineer (Canberra)
🏢 Searchability®
📍 Canberra