Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Job Description:

Key Responsibilities

User Experience Strategy & Design

- Lead end-to-end UX activities across banking applications, customer portals, employee platforms, and digital channels.
- Define user journeys, information architecture, wireframes, prototypes, and interaction models.
- Conduct UX research, stakeholder workshops, usability testing, and user interviews.
- Create intuitive experiences that balance customer needs, business objectives, compliance requirements, and technical constraints.
- Design experiences for complex banking processes such as payments, trading, onboarding, authentication, approvals, and account management.

Chatbot & Conversational Experience Design

- Design conversational interfaces for AI assistants, chatbots, and virtual agents.
- Develop chatbot interaction flows, conversation maps, error-handling scenarios, and escalation journeys.
- Ensure AI experiences align with banking regulations, accessibility standards, customer trust requirements, and responsible AI principles.
- Collaborate with AI/Engineering teams to optimise user interactions and improve chatbot adoption.

Design Systems & Visual Design

- Contribute to and maintain enterprise design systems and component libraries.
- Create high-fidelity designs, interactive prototypes, and reusable UI patterns.




- Ensure consistency across web, mobile, and conversational experiences.
- Apply banking branding guidelines and accessibility standards (WCAG 2.1+).

Research & Validation

- Conduct usability testing and customer validation sessions.
- Analyse user behaviour, customer feedback, analytics, and pain points.
- Measure and improve key UX metrics including task completion, customer satisfaction, adoption, and usability.

Required Skills & Experience

UX/UI Expertise

- 8+ years of UX/UI design experience.
- Banking applications
- Customer self-service portals
- Enterprise web applications
- Conversational AI experiences

Design Tools

- Figma
- Sketch
- FigJam
- InVision
- Wireframes
- Interactive prototypes
- Usability testing artefacts
- Design system documentation

Accessibility & Standards

- Strong understanding of:
- WCAG 2.1+
- Human-centred design
- Design thinking methodology
- Banking security and compliance requirements

Preferred Experience

- Experience designing AI-enabled products and chatbots.
- Familiarity with Generative AI and Agentic AI user experiences.
- Experience working in Agile/Scrum delivery environments.
- Exposure to banking platforms such as payments, treasury, trading, wealth management, or digital servicing.
- Experience working within large enterprises such as banks, financial institutions, or regulated industries

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee perks. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility,



and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

- Passionate about technology and transformation
- Driven by curiosity, innovation, and continuous learning
- Excited to work in a collaborative, purpose-driven environment
- Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

- Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
- Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
- Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
- Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process.

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📌 Senior UX Designer (New South Wales)
🏢 Tata Consultancy Services
📍 New South Wales