Add expected salary to your profile for insights

Make a meaningful contribution to the future of regional communities and agriculture. Murray Irrigation Limited (MIL) is seeking an experienced and customer-focused Customer Experience Supervisor to lead our Customer Service Operators and help deliver outstanding service across our irrigation network.

Lead a small enthusiastic, friendly team the regional town of Deniliquin

Market-competitive salary and benefits package

Be part of a values-driven organisation supporting the region's growth and resilience

This is an exciting opportunity for a motivated leader who is passionate about customer service excellence, team development, and continuous improvement. In this role, you will oversee daily customer service operations, drive procedural compliance, manage complex customer issues, and build strong stakeholder relationships that support positive outcomes for both customers and the organisation

The Company & Values

MIL is the largest private irrigation water delivery company in Australia, formed as an unlisted public company in March 1995 when the NSW Government privatised its Murray Irrigation area and districts. The company's irrigators are also shareholders and include 2,100 landholdings across 724,000 hectares in the Southern Riverina.

MIL is located in southern NSW and uses approximately 2,755km of gravity-fed earthen channels to deliver a five-year average of 728GL to our landholders, through efficient management of our NSW Murray Regulated River Water Access Licences (WALs). Our head office is in Deniliquin with branch offices in Finley and Wakool. Farm businesses in the area predominantly include rice, cereals, wheat, canola, annual pasture, dairy, wool, beef and lamb, with an average gross value of agricultural production of $500 million.





MIL is a values-based company and committed to embracing the core principles of Wellbeing and Safety, Accountability, Teamwork, Embrace Change, Respect which guide their leadership and behaviours within their organisation. For more details please visit: www.murrayirrigation.com.au

About the role

Reporting to the Customer Service Manager, the Customer Experience Supervisor plays a critical leadership role within the Customer Experience team. The position combines workforce planning, people leadership, operational oversight, customer relationship management, and continuous improvement initiatives.

Responsibilities will include but not be limited to:

- Lead, coach and develop a diverse and multi-skilled team of Customer Service Operators.
- Oversee day-to-day customer service operations to ensure service standards and customer expectations are consistently achieved.
- Manage resource allocation, rostering, and workforce planning to maintain effective service delivery.
- Support the resolution of complex customer enquiries, service requests and challenging stakeholder interactions.
- Drive procedural compliance, document management and continuous improvement initiatives across the department.
- Analyse operational performance, prepare reports and identify opportunities to improve customer experience outcomes.
- Collaborate with internal stakeholders to develop customer communications and educational materials.
- Contribute to departmental projects, strategic initiatives and service improvements that enhance customer outcomes

Skills & Experience





The ideal candidate will be a highly organised and proactive people leader with a passion for delivering exceptional customer service and driving team performance. To be successful in this role, you will have:

- Proven experience delivering customer-focused services that meet customer needs and adapt positively to change.
- Experience in customer, client or stakeholder relationship management.
- Demonstrated leadership experience in team development, coaching and continuous improvement
- Strong analytical and problem-solving skills with the ability to review processes and improve service delivery outcomes.
- Excellent communication, interpersonal and negotiation skills.
- High levels of organisation, initiative and accountability.
- Knowledge and understanding of Workplace Health and Safety responsibilities in the workplace.
- Current driver's licence.

What we offer

To attract the best candidates, MIL is offering a competitive salary & benefits package. If you’re excited about joining a values driven organisation and want to contribute to essential infrastructure that underpins regional resilience and growth, this could be your next role!

- salary packaging arrangements
- significant remote area salary packaging benefits
- novated leases
- uniform
- TPD insurance
- supported study opportunities
- health and wellbeing programs
- purchase leave
- annual flu vaccinations and skin checks
- flexible work arrangements
- performance incentives
- paid parental leave

Murray Irrigation is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age.

#J-18808-Ljbffr

📌 Customer Experience Supervisor (Deniliquin)
🏢 Murray Irrigation
📍 Deniliquin